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[resolved] 500 internal server error (15 posts)

  1. sivi
    Member
    Posted 1 year ago #

    Hi,
    i create my landing page, and I can visualize it by clicking on "View Landing Page". But when I try to view it pasting the URL, I have the message: "500 Internal Server Error". This is the URL: http://www.grafitedesign.com/design/web-landingpage/

    http://wordpress.org/plugins/landing-pages/

  2. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Sorry you are having issues.

    Can you post the contents of your htaccess file here? Looks like the rewrites didn't work for you

  3. sivi
    Member
    Posted 1 year ago #

    my htacces:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>

    RewriteEngine On

    RewriteBase /

    RewriteRule ^index\.php$ - [L]

    RewriteCond %{QUERY_STRING} !lp-variation-id

    RewriteRule ^design/([^/]*)? /wp-content/plugins/landing-pages/modules/module.redirect-ab-testing.php?permalink_name=$1 [QSA,L]

    RewriteRule ^landing-page=([^/]*)? /wp-content/plugins/landing-pages/modules/module.redirect-ab-testing.php?permalink_name=$1 [QSA,L]

    RewriteCond %{REQUEST_FILENAME} !-f

    RewriteCond %{REQUEST_FILENAME} !-d

    RewriteRule . /index.php [L]

    </IfModule>

    # END WordPress

  4. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Hmm I dont see an error in there.

    Can you http://docs.inboundnow.com/landing-pages/users/faq/fixing-landing-page-404-error

    and see if that fixes the problem?

    Or upgrade to the latest release

  5. sivi
    Member
    Posted 1 year ago #

    It doesn't work..I tried to fix permalinks and to upgrade the plugin, but the error persists..

  6. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Sounds like a plugin/theme conflict.

    To test for a theme conflict:

    1. Activate default Twenty Ten, Eleven, Twelve, or Thirteen theme
    2. Check to see if the issue still occurs
    3. If the issue does not occur after having activated the default "Twenty" theme, your theme is causing a conflict with landing pages.

    To test for a plugin conflict:

    1. Deactivate ALL plugins
    2. Activate Landing Pages
    3. Check to see if the issue occurs

    If the issue does not occur, one (or more) of your plugins is causing a conflict with Landing Pages.

    To determine which plugin(s) is causing the conflict, follow these steps:

    1. Activate each plugin one by one
    2. Check to see if the issue occurs after each plugin is activated
  7. briegull
    Member
    Posted 1 year ago #

    I can't get IN to my plugins to remove or delete them. I can't get in to themes to change it. All of these give the 500 internal server error. What lines should I remove from the .htacess file to take it down to bare bones?

  8. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

  9. ecobbe
    Member
    Posted 1 year ago #

    Hi David,

    I've also had this error and had to disable the plugin to get back in to my site. Is there any fix for this?

    My site is working again but I want to use the plugin!

    Thanks!

  10. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Hey Ecobbe,

    You will need to turn on define( 'WP_DEBUG', true ); in your wp-config.php file and then activate the plugin to see what error it gives you.

    or it might be a plugin/theme conflict.

    To test for a theme conflict:

    1. Activate default Twenty Ten, Eleven, Twelve, or Thirteen theme
    2. Check to see if the issue still occurs
    3. If the issue does not occur after having activated the default "Twenty" theme, your theme is causing a conflict with landing pages.

    To test for a plugin conflict:

    1. Deactivate ALL plugins
    2. Activate Landing Pages
    3. Check to see if the issue occurs

    If the issue does not occur, one (or more) of your plugins is causing a conflict with Landing Pages.

    To determine which plugin(s) is causing the conflict, follow these steps:

    1. Activate each plugin one by one
    2. Check to see if the issue occurs after each plugin is activated
  11. ecobbe
    Member
    Posted 1 year ago #

    Hi,

    When I changed the wp-config file to what you said I got an internal error, none of my pages would load.

    I didn't have any themes or other plugins activated when I installed this plugin so it can't be a conflict.

    Any other ideas of what it might be?

    Thanks

  12. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    what does your .htaccess file look like?

  13. ecobbe
    Member
    Posted 1 year ago #

    Hi, it originally said nothing and then I tried to copy in what the person above had and it made no difference. I've deleted all the other plugins on my site (even though they weren't activated)...confused!

    Thanks

  14. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Reset your .htaccess file to the default factory WordPress settings:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Then save to server, then clear all your caches (browser + wordpress cache)

    Then try and reinstall latest version of landing pages

  15. ecobbe
    Member
    Posted 1 year ago #

    Hi David,

    Tried and no luck...getting a bit fed up with it now so maybe i'll just leave it.

    Thanks for your help anyway though!

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