Support » Fixing WordPress » 500 Internal Server Error

  • Hello There,
    Greetings

    This is Hemant Kushwah Owner On Yesterday i.e. 21/09/2016, I updated some sitelinks of my site And demoted some site links in google search console. After 12-15 hours my site goes down and shows the following error After that I revert all the changes I made during that day Even then the error continues. . What may be the cause of this problem, If any Idea then, Please Reply
    I will be highly thankfull to you.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@sunehrakal.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    • This topic was modified 3 years, 3 months ago by Jan Dembowski.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you werenโ€™t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you donโ€™t have access to your server error log, ask your hosting provider to look for you.

    hello Tara,

    I have already tried deactivating plugins and theme but nothing happens. ๐Ÿ™
    Please reply if any other way to resolve this problem.

    Thanks

    Moderator t-p

    (@t-p)

    have already tried deactivating plugins and theme but nothing happens.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file I manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you werenโ€™t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you donโ€™t have access to your server error log, ask your hosting provider to look for you.

    • This reply was modified 3 years, 4 months ago by t-p.

    Hey Tara,

    Thanks a lot, It took time but the problem solved by just renaming theme and deactiving a plugin (y).
    Thanks again ๐Ÿ™‚ You were really Helpfull.

    ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚

    Moderator t-p

    (@t-p)

    Glad to know it ๐Ÿ™‚

Viewing 5 replies - 1 through 5 (of 5 total)
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