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[Resolved] 500 Internal Server Error

Viewing 6 replies - 1 through 6 (of 6 total)
  • SupportiveHands

    @supportivehands

    I am also facing the same problem for my site http://heavengb.com after installing a third party plugin. I get access to my site’s dashboard when rename the plugins folder in wp-content. I’ll have to run it without plugins till I find a solution.

    Plugin Author Jonathan-Garber

    @jonathan-garber

    I have never had EZ Backup generate a 500 internal error before.

    Be sure the following files are set properly on permissions.

    functions/routine/backup.sh
    functions/routine/functions.sh
    logs/errorlog.txt
    logs/log.txt
    should be 700 and your webserver user/group should have access to those files

    Let me know what happens. Also be sure your on the latest version of EZ Backup.

    I couldn’t find those files/directories. I saw the functions.php, but that’s just a file, not a folder.

    can you tell me where to find those files?

    Plugin Author Jonathan-Garber

    @jonathan-garber

    The paths I gave you are where the files should be located. If your missing those files then your error is not with the plugin itself it is with the install of the plugin.

    You are using WordPress EZ Backup right. Not some other plugin?

    wp-content/plugins/wordpress-ez-backup/functions/routine/backup.sh
    wp-content/plugins/wordpress-ez-backup/functions/routine/functions.sh
    wp-content/plugins/wordpress-ez-backup/logs/errorlog.txt
    wp-content/plugins/wordpress-ez-backup/logs/log.txt

    my permissions for the backup.sh and functions.sh files are already set to 700.

    However, I don’t see an errorlog.txt or a log.txt file. All I see is the errorlog.php file.

    Could this be the one that’s generating the Internal Server Error?

    mikev

    Plugin Author Jonathan-Garber

    @jonathan-garber

    You are seeing only errorlog.php because your in the wrong folder

    you are looking in
    /wp-content/plugins/wordpress-ez-backup/functions/logs

    you need to look in
    /wp-content/plugins/wordpress-ez-backup/logs

    If you installed EZ Backup right from wordpress repo then you have all files in the right location.

    I suggest disabling ALL plugins and then re-enable one by one and see which one triggers the Error 500

Viewing 6 replies - 1 through 6 (of 6 total)
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