Title: 500 Internal error when creating package Last modified: August 21, 2016 --- # 500 Internal error when creating package * Resolved [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/) * Hi! * I just installed Duplicator, and am trying to create a package. For some reason, I’m getting this error: * AJAX Response Duplicator.Pack.Create duration: 127.564 secs code: 500 status: Internal Server Error response: Internal Server Error * The server encountered an internal error or misconfiguration and was unable to complete your request. * Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. * More information about this error may be available in the server error log. * I looked in the server error log, and found this: [Tue Nov 12 00:40:57 2013][ 4467246] [fcgid:warn] [client 184.168.16.1:54165] mod_fcgid: read data timeout in 120 seconds [Tue Nov 12 00:40:57 2013] [4467246] [core:error] [client 184.168.16.1: 54165] End of script output before headers: wp-cron.php [Tue Nov 12 01:56:44 2013] [4467246] [autoindex:error] [client 46.226.109.13:55356] AH01276: Cannot serve directory /var/chroot/home/content/46/4467246/html/jerusalemangels/: No matching DirectoryIndex (default.html,default.htm,index.php,index.shtml,index. html,index.htm,home.html,home.htm,index.php5,welcome.html,welcome.htm) found, and server-generated directory index forbidden by Options directive [Tue Nov 12 01:56:44 2013] [4467246] [core:error] [client 46.226.109.13:55356] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘ LogLevel debug’ to get a backtrace. [Tue Nov 12 04:41:14 2013] [4467246] [fcgid: warn] [client 184.168.16.1:48004] mod_fcgid: read data timeout in 120 seconds[ Tue Nov 12 04:41:14 2013] [4467246] [core:error] [client 184.168.16.1:48004] End of script output before headers: wp-cron.php [Tue Nov 12 05:41:19 2013] [ 4467246] [fcgid:warn] [client 184.168.16.1:21822] mod_fcgid: read data timeout in 120 seconds [Tue Nov 12 05:41:19 2013] [4467246] [core:error] [client 184.168.16.1: 21822] End of script output before headers: wp-cron.php [Tue Nov 12 08:11:03 2013] [4467246] [fcgid:warn] [client 108.21.81.4:58435] mod_fcgid: read data timeout in 120 seconds, referer [http://goinspire.com/wp-admin/admin.php?page=duplicator.php](http://goinspire.com/wp-admin/admin.php?page=duplicator.php)[ Tue Nov 12 08:11:03 2013] [4467246] [fcgid:warn] (110)Connection timed out: [ client 108.21.81.4:58435] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer [http://goinspire.com/wp-admin/admin.php?page=duplicator.php](http://goinspire.com/wp-admin/admin.php?page=duplicator.php) * Any ideas how to fix this? Thanks! * [http://wordpress.org/plugins/duplicator/](http://wordpress.org/plugins/duplicator/) Viewing 5 replies - 1 through 5 (of 5 total) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4310947) * Hey etech0, * Here is a helpful section on the FAQs page: -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)- > Find section: “3. Troubleshoot=> I got an “Internal Server 500″ message what should I do?” * Hope that helps! * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4310952) * Thanks for your reply! I actually saw that already, and what it said was to check the error logs. So I checked them, but I don’t understand them very much, and couldn’t find help on google. That’s why I posted. * Thanks! * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4311004) * Yeah it looks like your mod_fcgi is timing out. I would contact your host and ask them if they can increase the timeout or add some filters to the directory exclusion list (click on the options dialog in the Duplicator plugin UI) to get your package size down… * Cheers~ * Thread Starter [etech0](https://wordpress.org/support/users/etech0/) * (@etech0) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4311041) * Yep, you are right! * Submitting a ticket to godaddy just earned my complicated instructions for something that didn’t help, but excluding a few big dirs did the trick. * Thanks! * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4311046) * Great! Thanks for the update… Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘500 Internal error when creating package’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) ## Tags * [package](https://wordpress.org/support/topic-tag/package/) * 5 replies * 2 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/500-internal-error-when-creating-package/#post-4311046) * Status: resolved