Support » Installing WordPress » 500 internal error before installation

  • problem: can’t even access the WordPress quick installation.

    I usually install WP on a host that I’m familiar with. This is a client’s ‘old host’ where he has his current site hosted. It has now been upgraded to support databases for his new WP site.

    Since 500 errors are ambiguous at best, I’ll try to narrow it down:

    1. I created a database, but WP is not communicating with it yet
    2. I copied a clean WordPress to the FTP folder
    3. Before I can even connect the database, I get an internal error.
    4. No .htaccess files active

    I tried connecting the DB manually in a wp-config.php, to no avail.

    The old site is running fine. phpinfo.php works too, tells me it’s PHP 5.2.14 Windows NT. My only guess is a bad intent on Windows’ side to play nice with WP. Not sure though since PHP seems to be working and WP should theoretically work as well.

    Running out of ideas. I’ve already messaged the host but I’d rather solve it myself in the meantime.

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  • – First, try contacting the hosting provider if the database server is online / if they have any other problem at their end, or they made any changes to your account, or if there are any limitations/restrictions, if the hosting package is set to Windows and not Linux, etc .

    – double check your wp-config.php file settings for the database name, database username and database password. This is where most errors occur.

    -Then check that you don’t need to change the database host from “localhost” to something else. You can get that info from your hosting provider.

    -Check you have actually created a database with the same database name as is in your wp-config.php file.
    -Last, but not least, if all that information is correct your database probably has a problem with it, and you may need to contact your hosting provider.

    looks like you may have permission problems

Viewing 2 replies - 1 through 2 (of 2 total)
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