Title: 500 Internal Error
Last modified: August 20, 2016

---

# 500 Internal Error

 *  [linzy383](https://wordpress.org/support/users/linzy383/)
 * (@linzy383)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/500-internal-error-6/)
 * After upgrading to the newest WordPress version, I started getting a 500 internal
   error. I’ve searched the forums about this, and I don’t have an .htaccess file
   on my ftp (that I can find). I called my hosting company, and they said it was
   a WordPress issue, but had me start a “log” folder. I’ve deactivated every plugin,
   uninstalled my two custom themes, and reinstalled the upgrade. Sometimes it works
   and sometimes it doesn’t; I can’t even get in there to export my blog. Here is
   what the log says. Can anyone help??
 * [05-Jun-2011 19:54:03] WP-RPX html=**Enter valid API key.**
   Get your apiKey [here](https://login.janrain.com/openid/v2/signin?token_url=https%3A%2F%2Frpxnow.com%2Ffinish)
   if you have an Engage account.View the account options [here](http://www.janrain.com/products/engage/get-janrain-engage)
   to become a Janrain Engage customer. [05-Jun-2011 19:54:03] WP-RPX message=WP_HTTP
   error:”O:8:”WP_Error”:2:{s:6:”errors”;a:1:{s:19:”http_request_failed”;a:1:{i:
   0;s:108:”error setting certificate verify locations: CAfile: /usr/local/share/
   certs/ca-root-nss.crt CApath: none “;}}s:10:”error_data”;a:0:{}}” [05-Jun-2011
   19:57:10] WordPress database error Access denied for user ‘yscr_bbz7mf’@’localhost’
   to database ‘blog1’ for query ALTER TABLE wp_comments ADD COLUMN comment_subscribe_optin
   enum(‘Y’,’N’) NOT NULL default ‘N’ made by require_once, require, require_once,
   do_action, call_user_func_array, __lambda_func, sg_subscribe_start, sg_subscribe-
   >sg_subscribe, sg_subscribe->db_upgrade_check

Viewing 1 replies (of 1 total)

 *  Thread Starter [linzy383](https://wordpress.org/support/users/linzy383/)
 * (@linzy383)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/500-internal-error-6/#post-2117660)
 * Update: Found the htaccess file after I tried to reset my permalinks. Here is
   what it says:
 * # BEGIN W3TC Page Cache
    <IfModule mod_rewrite.c> RewriteEngine On RewriteBase/
   blog1/ RewriteCond %{HTTP_USER_AGENT} (2\.0\ mmp|240×320|alcatel|amoi|asus|au\-
   mic|audiovox|avantgo|benq|bird|blackberry|blazer|cdm|cellphone|danger|ddipocket
   |docomo|dopod|elaine/3\.0|ericsson|eudoraweb|fly|haier|hiptop|hp\.ipaq|htc|huawei
   |i\-mobile|iemobile|j\-phone|kddi|konka|kwc|kyocera/wx310k|lenovo|lg|lg/u990|
   lge\ vx|midp|midp\-2\.0|mmef20|mmp|mobilephone|mot\-v|motorola|netfront|newgen
   |newt|nintendo\ ds|nintendo\ wii|nitro|nokia|novarra|o2|openweb|opera\ mobi|opera\.
   mobi|palm|panasonic|pantech|pdxgw|pg|philips|phone|playstation\ portable|portalmmm
   |ppc|proxinet|psp|pt|qtek|sagem|samsung|sanyo|sch|sec|sendo|sgh|sharp|sharp\-
   tq\-gx10|small|smartphone|softbank|sonyericsson|sph|symbian|symbian\ os|symbianos
   |toshiba|treo|ts21i\-10|up\.browser|up\.link|uts|vertu|vodafone|wap|willcome|
   windows\ ce|windows\.ce|winwap|xda|zte) [NC] RewriteRule .* – [E=W3TC_UA:_low]
   RewriteCond %{HTTP_USER_AGENT} (acer\ s100|android|archos5|blackberry9500|blackberry9530
   |blackberry9550|cupcake|docomo\ ht\-03a|dream|htc\ hero|htc\ magic|htc_dream|
   htc_magic|incognito|ipad|iphone|ipod|lg\-gw620|liquid\ build|maemo|mot\-mb200
   |mot\-mb300|nexus\ one|opera\ mini|samsung\-s8000|series60.*webkit|series60/5\.
   0|sonyericssone10|sonyericssonu20|sonyericssonx10|t\-mobile\ mytouch\ 3g|t\-mobile\
   opal|tattoo|webmate|webos) [NC] RewriteRule .* – [E=W3TC_UA:_high] RewriteCond%{
   HTTPS} =on RewriteRule .* – [E=W3TC_SSL:_ssl] RewriteCond %{SERVER_PORT} =443
   RewriteRule .* – [E=W3TC_SSL:_ssl] RewriteCond %{HTTP:Accept-Encoding} gzip RewriteRule.*–[
   E=W3TC_ENC:.gzip] RewriteCond %{REQUEST_METHOD} !=POST RewriteCond %{QUERY_STRING}
   =”” RewriteCond %{REQUEST_URI} \/$ RewriteCond %{REQUEST_URI} !(\/wp-admin\/|\/
   xmlrpc.php|\/wp-(app|cron|login|register|mail)\.php|wp-.*\.php|index\.php) [NC,
   OR] RewriteCond %{REQUEST_URI} (wp-comments-popup\.php|wp-links-opml\.php|wp-
   locations\.php) [NC] RewriteCond %{HTTP_COOKIE} !(comment_author|wp-postpass|
   wordpress_\[a-f0-9\]\+|wordpress_logged_in) [NC] RewriteCond “/blog1/wp-content/
   w3tc/pgcache/blog1/$1/_index%{ENV:W3TC_UA}%{ENV:W3TC_SSL}.html%{ENV:W3TC_ENC}”-
   f RewriteRule (.*) “/blog1/wp-content/w3tc/pgcache/blog1/$1/_index%{ENV:W3TC_UA}%{
   ENV:W3TC_SSL}.html%{ENV:W3TC_ENC}” [L] </IfModule> # END W3TC Page Cache

Viewing 1 replies (of 1 total)

The topic ‘500 Internal Error’ is closed to new replies.

## Tags

 * [500 internal error](https://wordpress.org/support/topic-tag/500-internal-error/)
 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 1 participant
 * Last reply from: [linzy383](https://wordpress.org/support/users/linzy383/)
 * Last activity: [14 years, 11 months ago](https://wordpress.org/support/topic/500-internal-error-6/#post-2117660)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics