Title: 500 error with Last modified: February 7, 2018 --- # 500 error with * [nickellinger](https://wordpress.org/support/users/nickellinger/) * (@nickellinger) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/) * I’m running Email before Download 5.1.1 and CF7 5.0 (and WordPress 4.9.4). When I came to the site (thedonorvoice.com) today, all of my subpages except the homepage were showing a 500 error when I would go to them. Assuming it was a plug-in update problem, I turned them off one-at-a-time. The site came back up when I deactivated Email before Download. Unfortunately, this makes our download forms unusable. Thoughts on changes I can make, or plug-in updates, to be able to reactivate the EBD plugin? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F500-error-with%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/500-error-with/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-error-with/page/2/?output_format=md) * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9953084) * I’m having the same problem, CF7 5.0, WP 4.9.4, Email before Download 5.1.1 but has to be deactivated otherwise can’t access Admin Login from any other machine.( Luckily I was still logged in on mine and did the same one-at-a-time disabling plug-ins before Email before Download identified as the problem.) BUT while deactivated nobody can download pdfs from my site. Help! * [nimdraug](https://wordpress.org/support/users/nimdraug/) * (@nimdraug) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9954836) * If you are getting anything like the following errors: * Call to a member function setAttribute() on null in /wp-content/plugins/email- before-download/includes/class-email-before-download-form.php on line 51 * or * Call to a member function insertBefore() on null in /wp-content/plugins/email- before-download/includes/class-email-before-download-form.php on line 61 * then it’s most likely due to the plugin assuming that you wrap your inputs with p tags. So if you change your form to use p tags then it should start working again. :/ * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9955698) * I get neither of those errors 🙁 When I try and download a document, I get this on the page – (the code but not the download!) **To receive an email containing a link to download a PDF version of xxxxx, please complete this short form: [ email-download download_id=”12835″ contact_form_id=”6725″] If I activate the plugin to allow download, we get the following error when trying to log back in: Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [webmaster@this.domain](https://wordpress.org/support/topic/500-error-with/webmaster@this.domain?output_format=md) to inform them of the time this error occurred, and the actions you performed just before this error. * Thread Starter [nickellinger](https://wordpress.org/support/users/nickellinger/) * (@nickellinger) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9956823) * I get the same thing as [@katieh4](https://wordpress.org/support/users/katieh4/)– the activated plug-in is crashing the site to a 500 error. * Thread Starter [nickellinger](https://wordpress.org/support/users/nickellinger/) * (@nickellinger) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9958331) * [@katieh4](https://wordpress.org/support/users/katieh4/), I’m beating my head against a wall with this. I also have an error message on my plugins menu that says “Easy Digital Downloads needs to complete a database upgrade that was previously started, click here to resume the upgrade.” Working on that separately, but if you have that too, maybe it’s a related issue. * Also, I was wondering if you wanted to compare notes to see if it’s a plug-in interaction or the like. Here’s what I have active: Advanced Custom Fields Akismet Anti-Spam Autoptimize (although the problem started before this installation) Contact Form 7 Contact Form DB Download Monitor Easy Digital Downloads Easy Digital Downloads – Free Download Google Analyticator Jetpack Quick Page/Post Redirect Plugin Social Media Feather TablePress Text Control WordPress Importer. * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9958631) * Hi Nick I ended up emailing the developer directly and this is their reply: * My name is Chris and I’m the developer working on EBD. I will be pushing an update shortly that should address a lot of issues people are having. * If you’re still have issues after the new version is out, please feel free to email me directly or use the support forum on WordPress.org and I’ll help if I can. * Thank you. Chris Reed. * Let’s hope this helps us both! * Thread Starter [nickellinger](https://wordpress.org/support/users/nickellinger/) * (@nickellinger) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9958641) * Thank you Katie and thank you Chris Reed wherever you are! * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9965482) * Hello all * I appreciate the patience as we get the bugs worked out of this new version of EBD. We will be pushing an update soon that I hope will address your issues. * Thread Starter [nickellinger](https://wordpress.org/support/users/nickellinger/) * (@nickellinger) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970315) * Downloaded the update and it fixed my issues. Thanks! * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970350) * Lucky you! Didn’t work for me…. 🙁 * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970370) * I take that back! Working again, now the Custom Sender for Email Before Download plugin not working. Wondering if I can just leave this deactivated! * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970402) * [@katieh4](https://wordpress.org/support/users/katieh4/) * That may be an issue with your host not letting you use a custom email address. But I will look and see if it’s something in the code. * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970426) * Thank you. This is the other plugin I have: Custom Sender for Email Before Download Activate | Delete * The plugin lets you set your custom sender for the Email Before Download (version 3.3) plugin. Version 0.1 | By Andras Guseo | View details * If I now activate this (EBD is now activated) I get the 500 error…. * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970588) * Custom Sender is a plugin developed by another developer. They may need to update it to work with the new version of EBD. But EBD now offers the option to add a custom email address, so they may not bother updating it. * [katieh4](https://wordpress.org/support/users/katieh4/) * (@katieh4) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-with/#post-9970593) * I think I’ll delete it. I just noticed the custom sender settings in EBD! Thanks M&S! Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/500-error-with/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-error-with/page/2/?output_format=md) The topic ‘500 error with’ is closed to new replies. * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522) * [Email Before Download](https://wordpress.org/plugins/email-before-download/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-before-download/) * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/) * 26 replies * 5 participants * Last reply from: [arthus45](https://wordpress.org/support/users/arthus45/) * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/500-error-with/page/2/#post-10331660) * Status: not resolved