Title: 500 error when uploading csv file Last modified: March 13, 2019 --- # 500 error when uploading csv file * Resolved [samwoods](https://wordpress.org/support/users/samwoods/) * (@samwoods) * [7 years, 1 month ago](https://wordpress.org/support/topic/500-error-when-uploading-csv-file/) * Hi there, I am having issues with uploading my CSV. I have gone through the troubleshooting to try and determine what is wrong but I’m at a loss. The error I am getting is below, and if you could take a look and see if you can shed some light that would be great! I can send you a link to the CSV if that is helpful too. * Thanks in advance, Sam * Fatal error: Uncaught Error: Call to undefined method E20R\Paid_Memberships_Pro\ Import_Members\Email_Templates::add_error_msg() in /home/wwww3248/public_html/ wp-content/plugins/pmpro-import-members-from-csv/class/class.email-templates. php:285 Stack trace: #0 /home/wwww3248/public_html/wp-includes/class-wp-hook. php(286): E20R\Paid_Memberships_Pro\Import_Members\Email_Templates->mail_failure_handler( Object(WP_Error)) #1 /home/wwww3248/public_html/wp-includes/class-wp-hook.php( 310): WP_Hook->apply_filters(”, Array) #2 /home/wwww3248/public_html/wp-includes/ plugin.php(465): WP_Hook->do_action(Array) #3 /home/wwww3248/public_html/wp-includes/ pluggable.php(502): do_action(‘wp_mail_failed’, Object(WP_Error)) #4 /home/wwww3248/ public_html/wp-content/plugins/paid-memberships-pro/classes/class.pmproemail. php(123): wp_mail(Array, ‘A user is pendi…’, ‘

Dear AdminsendEmail() #6 /home/wwww3248/public_html/wp in /home/wwww3248/ public_html/wp-content/plugins/pmpro-import-members-from-csv/class/class.email- templates.php on line 285 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F500-error-when-uploading-csv-file%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [6 years, 12 months ago](https://wordpress.org/support/topic/500-error-when-uploading-csv-file/#post-11523826) * Hi Sam, * From the stack trace, it seems as if there may be an unexpected interaction with the PMPro Approvals add-on… * What options on the Import settings page do you have active when attempting to upload/import the .csv file? - This reply was modified 6 years, 12 months ago by [Thomas S](https://wordpress.org/support/users/eighty20results/). Reason: Added email notification * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [6 years, 10 months ago](https://wordpress.org/support/topic/500-error-when-uploading-csv-file/#post-11658612) * I’m going to close this thread as there hasn’t been any feedback to my questions. * If you need more help, please either create a new topic, or respond to this one! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘500 error when uploading csv file’ is closed to new replies. * ![](https://ps.w.org/pmpro-import-members-from-csv/assets/icon-256x256.png?rev =1920071) * [Import Members from CSV for Paid Memberships Pro](https://wordpress.org/plugins/pmpro-import-members-from-csv/) * [Support Threads](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/) * [Active Topics](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/reviews/) ## Tags * [500 error](https://wordpress.org/support/topic-tag/500-error/) * [csv upload](https://wordpress.org/support/topic-tag/csv-upload/) * 2 replies * 2 participants * Last reply from: [Thomas S](https://wordpress.org/support/users/eighty20results/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/500-error-when-uploading-csv-file/#post-11658612) * Status: resolved