Support » Plugin: Simply Schedule Appointments – WordPress Booking Plugin » 500 Error when I try to activate

  • Resolved langerent

    (@langerent)


    I have tried to install your plug in to test it out. I have tried through Add Plug In, manually upload and Upload Plugin feature. When I go to activate it, I always get a “Link Has Expired” link then then when I try again the entire site crashes (500 Error).

    Do you know of any conflicts with other Plug Ins that may cause this? I have turned all of them off with no sucess.

    Wordpress: Version 5.9.1
    Server architecture: Windows NT 6.1 AMD64
    Web server: Microsoft-IIS/7.5

    Any help would be great.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Simply Schedule Appointments Support

    (@simplyscheduleappointments)

    Hello @langerent

    Just to confirm, is this issue happening with the free version of the plugin? This error came up when you tried to install/activate from the WordPress Plugin Directory on your dashboard too?

    If this is happening with a premium edition of the plugin, please reach out to our support email support@ssaplugin.com

    Thread Starter langerent

    (@langerent)

    Yes and yes, I am just trying to check it out before moving forward.

    Plugin Contributor Simply Schedule Appointments Support

    (@simplyscheduleappointments)

    Hi there, could you please add this to the top of your wp-config.php file:

    
    define('WP_DEBUG', true);
    define('WP_DEBUG_DISPLAY', false);
    define('WP_DEBUG_LOG', true);
    

    install SSA again, and then send us the content of wp-content/debug.log (which should contain more detailed error messages than the standard 500 error you mentioned)

    You can post that data here if it fits or email it to us at support@ssaplugin.com if it contains sensitive information or is too large to post here

    Thanks for helping us track this down!

    Thread Starter langerent

    (@langerent)

    I finally was able to try it again, here is the error that pops up after i try to activate it.

    [Table ‘rocking_digital.wp_ssa_appointments’ doesn’t exist]
    DESCRIBE wp_ssa_appointments

    WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_meta’ doesn’t exist]
    DESCRIBE wp_ssa_appointment_meta

    WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_types’ doesn’t exist]
    DESCRIBE wp_ssa_appointment_types

    WordPress database error: [Table ‘rocking_digital.wp_ssa_availability’ doesn’t exist]
    DESCRIBE wp_ssa_availability

    WordPress database error: [Table ‘rocking_digital.wp_ssa_availability_external’ doesn’t exist]
    DESCRIBE wp_ssa_availability_external

    WordPress database error: [Table ‘rocking_digital.wp_ssa_async_actions’ doesn’t exist]
    DESCRIBE wp_ssa_async_actions

    WordPress database error: [Table ‘rocking_digital.wp_ssa_appointment_types’ doesn’t exist]
    SELECT * FROM wp_ssa_appointment_types WHERE 1=1 AND status = ‘publish’ ORDER BY display_order ASC LIMIT 0,100000;

    Plugin Contributor Simply Schedule Appointments Support

    (@simplyscheduleappointments)

    @langerent

    Thanks for the update. Could you reach out to us at support@ssaplugin.com? We’ll need to have our developers look into this and if you can also share a link to your site through there that would be helpful.

    Plugin Contributor Simply Schedule Appointments Support

    (@simplyscheduleappointments)

    We were able to ultimately narrow down on a single issue related to an outdated SQL version being used on the site.

    If you’re having similar issues and don’t plan on updating the SQL version, please reach out to our support team and we can send you a manual export of the SSA tables so you can manually install them on your site.

Viewing 6 replies - 1 through 6 (of 6 total)
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