Title: 500 error when adding API Last modified: December 11, 2017 --- # 500 error when adding API * Resolved [lancebarton70](https://wordpress.org/support/users/lancebarton70/) * (@lancebarton70) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/) * I saw a few others with this problem and tried all suggestions I could find. When I paste my api key in and click the save all changes button and I get a white screen with: * This page isn’t working [http://www.advancedbiology.com](http://www.advancedbiology.com) is currently unable to handle this request. HTTP ERROR 500 * I have php 7.0 and php-curl installed, everything seems to be up to spec, I can’t find any plugin conflicts. I’d really love to use Mailchimp for WooCommerce and am excited to get started but I’m stuck at simply entering my API key? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F500-error-when-adding-api%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9774559) * Hey [@lancebarton70](https://wordpress.org/support/users/lancebarton70/) * Thanks for your post. I’d be glad to help troubleshoot with you to try and get things up and running here. * I understand you’ve already gone through checking minimum requirements and plugin troubleshooting which is great. Just so I’m completely up to speed, could you share with us the site’s [WooCommerce System Status Report](https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/)? * Thanks in advance for this preliminary information. I’ll keep an eye out for your reply. * – Malachite * Thread Starter [lancebarton70](https://wordpress.org/support/users/lancebarton70/) * (@lancebarton70) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9775915) * Here is it Malachite: * ``` ### WordPress Environment ### Home URL: https://www.advancedbiology.com Site URL: https://www.advancedbiology.com WC Version: 3.2.5 Log Directory Writable: ✔ WP Version: 4.9.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache/2.4.7 (Ubuntu) PHP Version: 7.1.12-2+ubuntu14.04.1+deb.sury.org+2 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: SUHOSIN Installed: – MySQL Version: ❌ 5.5.58 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it. Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.2.5 WC Database Prefix: wp_ Total Database Size: 215.11MB Database Data Size: 211.83MB Database Index Size: 3.28MB wp_woocommerce_sessions: Data: 0.08MB + Index: 0.01MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.04MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: ❌ Table does not exist wp_commentmeta: Data: 0.00MB + Index: 0.01MB wp_comments: Data: 0.03MB + Index: 0.02MB wp_eg_grids: Data: 0.25MB + Index: 0.02MB wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB wp_eg_item_skins: Data: 1.17MB + Index: 0.03MB wp_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB wp_links: Data: 0.00MB + Index: 0.00MB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB wp_options: Data: 5.55MB + Index: 0.19MB wp_postmeta: Data: 118.73MB + Index: 0.44MB wp_posts: Data: 75.88MB + Index: 0.21MB wp_queue: Data: 0.02MB + Index: 0.00MB wp_redirection_404: Data: 0.16MB + Index: 0.11MB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB wp_redirection_items: Data: 0.02MB + Index: 0.08MB wp_redirection_logs: Data: 0.02MB + Index: 0.08MB wp_relevanssi: Data: 0.17MB + Index: 0.28MB wp_relevanssi_log: Data: 0.02MB + Index: 0.00MB wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB wp_revslider_css: Data: 0.09MB + Index: 0.00MB wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB wp_revslider_settings: Data: 0.00MB + Index: 0.00MB wp_revslider_sliders: Data: 0.13MB + Index: 0.00MB wp_revslider_slides: Data: 0.87MB + Index: 0.00MB wp_revslider_static_slides: Data: 0.06MB + Index: 0.00MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.01MB + Index: 0.03MB wp_term_relationships: Data: 0.01MB + Index: 0.02MB wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB wp_usermeta: Data: 0.03MB + Index: 0.02MB wp_users: Data: 0.00MB + Index: 0.01MB wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB wp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB wp_wfBlockedIPLog: Data: 0.13MB + Index: 0.10MB wp_wfBlocks: Data: 0.18MB + Index: 0.06MB wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB wp_wfConfig: Data: 0.88MB + Index: 0.01MB wp_wfCrawlers: Data: 0.01MB + Index: 0.00MB wp_wfFileMods: Data: 1.00MB + Index: 0.23MB wp_wfHits: Data: 3.56MB + Index: 0.81MB wp_wfHoover: Data: 0.27MB + Index: 0.04MB wp_wfIssues: Data: 0.02MB + Index: 0.00MB wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB wp_wfLeechers: Data: 0.03MB + Index: 0.03MB wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB wp_wfLocs: Data: 0.01MB + Index: 0.00MB wp_wfLogins: Data: 0.14MB + Index: 0.03MB wp_wfNet404s: Data: 0.00MB + Index: 0.00MB wp_wfNotifications: Data: 0.02MB + Index: 0.00MB wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB wp_wfScanners: Data: 0.01MB + Index: 0.01MB wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB wp_wfStatus: Data: 0.25MB + Index: 0.09MB wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB ### Post Type Counts ### acf: 1 acf-field: 2 acf-field-group: 2 attachment: 350 cs_footer: 2 cs_header: 10 cs_user_templates: 60 customize_changeset: 2 custom_css: 1 mc4wp-form: 1 nav_menu_item: 19 page: 49 post: 6 product: 1 revision: 661 shop_order: 45 shop_order_refund: 6 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### Connects - Mailchimp Addon: by Brainstorm Force – 2.1.2 Contact Form 7: by Takayuki Miyoshi – 4.9.2 Convert Plus: by Brainstorm Force – 3.0.3 Disable Comments: by Samir Shah – 1.7.1 Duplicate Post: by Enrico Battocchi – 3.2.1 Essential Grid: by ThemePunch – 2.1.6.2.1 MailChimp for WooCommerce: by MailChimp – 2.1.2 – Not tested with the active version of WooCommerce Really Simple SSL: by Rogier Lankhorst – 2.5.24 Redirection: by John Godley – 2.10.1 Relevanssi: by Mikko Saari – 4.0.2 SF Move Login: by Grégory Viguier – 2.5.3 Under Construction: by Themeco – 2.0.3 Woo Checkout Editor: by Themeco – 2.0.1 – Not tested with the active version of WooCommerce WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.4.7 – 4.4.10 is available – Not tested with the active version of WooCommerce WooCommerce Quantity Increment: by Automattic WooThemes – 1.1.0 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.2.5 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-catalog (exclude-from-catalog-2) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-1 (rated-1-2) rated-2 (rated-2) rated-3 (rated-3) rated-3 (rated-3-2) rated-4 (rated-4) rated-4 (rated-4-2) rated-5 (rated-5) ### WC Pages ### Shop base: #87 - /shop/ Cart: ❌ Page does not contain the shortcode. Checkout: ❌ Page does not contain the shortcode. My account: #90 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Pro – Child Theme Version: 1.0.0 Author URL: http://theme.co/ Child Theme: ✔ Parent Theme Name: Pro Parent Theme Version: 1.2.7 Parent Theme Author URL: http://theme.co/ WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: pro/woocommerce/cart/cross-sells.php pro/woocommerce/loop/loop-end.php pro/woocommerce/loop/loop-start.php pro/woocommerce/loop/pagination.php pro/woocommerce/notices/error.php pro/woocommerce/notices/notice.php pro/woocommerce/notices/success.php pro/woocommerce/single-product/related.php pro/woocommerce/single-product/tabs/tabs.php pro/woocommerce/single-product/up-sells.php pro/woocommerce/single-product-reviews.php ``` * Thread Starter [lancebarton70](https://wordpress.org/support/users/lancebarton70/) * (@lancebarton70) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9775917) * I pasted it in a reply and it says it will be held for up to 72 hours for moderation– do you have an email address I can send it to you at so we don’t have to wait? - This reply was modified 8 years, 4 months ago by [lancebarton70](https://wordpress.org/support/users/lancebarton70/). * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9776361) * Hey [@lancebarton70](https://wordpress.org/support/users/lancebarton70/) * Sorry to hear about that moderation hangup. I’m afraid I don’t have the ability to speed up that process. We don’t have a direct email address but you can get a direct line to MailChimp’s Tech Support Team here: [https://kb.mailchimp.com/accounts/management/mailchimp-support-options](https://kb.mailchimp.com/accounts/management/mailchimp-support-options) * If you have any questions, let me know. * – Malachite * Thread Starter [lancebarton70](https://wordpress.org/support/users/lancebarton70/) * (@lancebarton70) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9777737) * Hey Malachite – looks like the post is now visible? * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9778376) * Thanks [@lancebarton70](https://wordpress.org/support/users/lancebarton70/)! Looks like it is published now. Thanks for the update! * I was able to look over things and the only thing that sticks out here is that the MySQL running on the server does not meet the minimum required version for MySQL on WooCommerce and MailChimp for WooCommerce. You’ll want to update that to at least 5.6 or greater for expected functionality here. * If you could get that up to date and try installing the plugin again, I’d be glad to help investigate further if any more issues crop up! * For reference, [here is a link to WooCommerce’s System Requirements](https://docs.woocommerce.com/document/server-requirements/). Let me know if you have any questions. * Thanks, Malachite * Thread Starter [lancebarton70](https://wordpress.org/support/users/lancebarton70/) * (@lancebarton70) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9780792) * We updated MySql and everything else that wasn’t up to standards in the report and all seems to be working now! Thank you so much!!! * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9785565) * Glad to hear it [@lancebarton70](https://wordpress.org/support/users/lancebarton70/)! * If you have any other questions, feel free to let us know. * – Malachite Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘500 error when adding API’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 8 replies * 2 participants * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-when-adding-api/#post-9785565) * Status: resolved