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500 error Site is slow

  • Hello,

    I’ve been using WordPress for more than 10 months. I have few plugins installed and everything seemed to work fine. My website is hosted at GoDaddy on a shared hosting.
    Since 2 days, I’m getting 500 errors causing my website to be down almost all the time. When I don’t get this error, it’s taking too much to load. I’ve checked my .htaccess and tried few tricks but nothing.
    I contacted the support team of Godaddy because I though that the server is down. Everytime they say that is up.
    How should fix this problem? Is the version 3.5.1 not stable? I upgraded to the latest version when it was available…
    How can I know what’s really going wrong?
    Thanks for your help!

Viewing 15 replies - 1 through 15 (of 27 total)
  • Moderator Mark Ratledge

    @songdogtech

    Forum Moderator

    That’s a well-known GoDaddy issue. You need to call them again. Really has nothing to do with WordPress itself. Search these forums for “godaddy” or read the posts tagged “godaddy” and you can read about the issues.

    Thanks songdogtech!
    Actually, I’ve been trying to find a solution with the Godaddy team from the beginning of March. They always gave vague answers and since the 500 error can be caused for many reasons, they are not helping me at all!
    I’m not having this error all the time but it’s very annoying and It’s a loss for my website.
    If it’s a well-knoww Godaddy issue, do you have any idea about it? What are the most common problems that webmasters are facing?
    In GoDaddy forums, the support team give always the same “robotic” answers… This is if they replied…
    BTW I installed today “W3 Total Cache”… I will see if it will help in any way.

    Any solution regarding this issue?

    Moderator Mark Ratledge

    @songdogtech

    Forum Moderator

    Call GoDaddy and complain. Loudly.

    Go Daddy

    @gdhosting

    Go Daddy Support

    heddo,

    I’d love to help. Sounds like you’ve been working with support and we haven’t been able to provide a solid solution for you.

    In order to look into this I need to know the domain. If you aren’t comfortable posting it publicly, please let me know one of the ticket numbers relating to your previous service requests and I will review it and see what I can find out for you.

    ^Cj

    Dear Cj,

    I actually sent messages since last month and called you many times. I’m on a shared hosting. You asked to upgrade my plan just so I can reach my error’s log and lately you asked to go for a higher plan. There is no guarantee after all + I don’t need a higher plan (deluxe) for a website like mine (I’m using less than 1GB as space…)
    Anyway, you can reach my site here: http://www.espacefrancais.com/ and the last ticket number is 18295915.
    Please note, that I don’t want to upgrade my hosting plan. My website was working fine for the last 7 years until last month. If upgrading the plan is your last solution, I’ll be simply move to another hosting company as I read in the WordPress’s forums and on the Internet that upgrading won’t resolve this 500 error issue.
    Thank you for your help.

    Hey again,

    @cj (GoDaddy user), nothing new? I’ve been waiting for your help as you offered it since 3 days ago. Till now nothing…
    Anyway, this is one of the errors I got sometimes:

    Network Error (tcp_error)

    A communication error occurred: “”
    The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

    For assistance, contact your network support team.

    P.S. I got this only when I tried to open my website. I don’t have any connection problems since any other website was opening. Error occured around 19.20 (Beirut local time).

    and this is another one:

    ERROR

    The requested URL could not be retrieved

    While trying to retrieve the URL: (I deleted the URL because it points to the admin section)

    The following error was encountered:

    Read Timeout
    The system returned:

    [No Error]
    A Timeout occurred while waiting to read data from the network. The network or server may be down or congested. Please retry your request.

    Your cache administrator is webmaster.

    Weirdly, all errors mention the server. This error occured while I’m posting it (19.37 Beirut local time).

    esmi

    @esmi

    Forum Moderator

    Try checking your site’s error logs for a more specific error message. Error 500 is just a generic “something’s gone wrong” message that isn’t of much use. Your hosts should be able to help you in accessing your site’s error logs.

    Hey esmi,

    Usually, this is what I should do. But with GoDaddy, clients who has chosen the “economy plan” can’t access their error log file. It’s a “privilege” to the “deluxe” and “ultimate” plan. They tried to convince me to upgrade my plan to the deluxe one just so I can be able to check my error logs but I refused because there is no guarantee that my problem will be resolved with a higher hosting plan.
    The support team should offer help regarding the hosting plan…

    esmi

    @esmi

    Forum Moderator

    The support team should offer help regarding the hosting plan…

    I couldn’t agree more but without something more specific, there’s very little we can do to help. all I can suggest is that you try:

    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    And see if any of that helps.

    I almost tried everything. Still have to see if it’s a theme issue.
    But I had around 3 or 4 excellent days with my website (loading faster, opening without any errors occured…). Today, my website is EXTREMELY slow and doesnt want to open…
    That’s why I’m pretty sure that this issue is related to GoDaddy’s server.
    Usually, if there is anything wrong with the theme, plugins, files… the website won’t open at all.
    I’ll see what the GoDaddy have to say about this.
    Thanks esmi 🙂

    esmi

    @esmi

    Forum Moderator

    Perhaps there’s another site on the same server that’s hogging all of the server’s resources? http://www.yougetsignal.com/tools/web-sites-on-web-server/ might help to determine how many other sites are actually on the same server as yours.

    Check out this result:

    Found over 1000 domains hosted on the same web server as espacefrancais.com (208.109.14.77).

    It appears that the web server located at 208.109.14.77 may be hosting one or more web sites with explicit content. The web sites in question are highlighted in red below. There is a possibility that all of the web sites on this web server may be blocked by web filtering software. Search engine rankings for these web sites may be affected as well.

    Moderator Mark Ratledge

    @songdogtech

    Forum Moderator

    Found over 1000 domains hosted on the same web server as espacefrancais.com

    GD has a reputation for being overloaded. But I doubt the “explicit content” has anything to do with the errors; web content is all the same at the bit level 🙂

Viewing 15 replies - 1 through 15 (of 27 total)
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