500 error on scan

  • Resolved omrishauli

    (@omrishauli)


    7 years, 2 months ago

    Getting 500 error on scan,

    debug.log says:

    [13-Feb-2017 20:25:49 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 380 bytes) in /home/curalife/public_html/wp-content/plugins/duplicator/classes/package.archive.php on line 284
[13-Feb-2017 20:29:20 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/curalife/public_html/wp-content/plugins/duplicator/classes/package.archive.php on line 304

    Hosting company says:
    Memory limit is set to maximal 768 MB and you can verify that via following URL:

    https://curalife.co/i.php

    I also ensured that it is specified as such in the php.ini and wp-config.php file. Please, check it again.

    If the issue continues, I would advise that you reach the developers of the plugin and have them advised where else the value for memory_limit needs to be specified, so that the plugin can detect it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter omrishauli

    (@omrishauli)

    7 years, 2 months ago

    Also I’ve added the .htaccess snippet of code from the Troubleshooting page

    Cory Lamle

    (@corylamleorg)

    7 years, 2 months ago

    Hey @omrishauli,

    The plugin doesn’t look anywhere to get its memory as it can’t. It only works with the limit that it is given from PHP.

    How large is the site (see files on scanner screen) your trying to zip up? If you want to double check any possible memory issues you might try and create a file filter (step 1 when creating package) and get the overall size down to see if the zip gets created.

    Hope that helps~

    Thread Starter omrishauli

    (@omrishauli)

    7 years, 2 months ago

    Sorry but I can’t succeed in finish the “scanning” phase

    even after excluding:

    /home/curalife/public_html/wp-content/cache;
/home/curalife/public_html/wp-content/updraft;
/home/curalife/public_html/wp-content/uploads;

    which seems to be my biggest folders

    any other options ?

    Cory Lamle

    (@corylamleorg)

    7 years, 2 months ago

    Hey @omrishauli

    The error your seeing looks like PHP is capped at 256MB for the site:

    268435456 = 256MB

    Here are some other options you might try:

        – What if I get a “Allowed memory exhausted” message?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-056-q

    Let me know if that helps~

    eojeda1375

    (@eojeda1375)

    7 years, 2 months ago

    Hi !!!

    How can I unsubscribe from this topic?

    Best regards,

    Ed

    Cory Lamle

    (@corylamleorg)

    7 years, 2 months ago

    @eojeda1375 Click the unsubscribe button on the right.

Viewing 6 replies - 1 through 6 (of 6 total)
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