Title: 500 error on multisites Last modified: August 20, 2016 --- # 500 error on multisites * [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/) * Hi I’ve installed multisites subdomains as per the instructions. Everything runs fine until I try to visit the new sites at which point I get * > Internal Server Error > The server encountered an internal error or misconfiguration and was unable > to complete your request. > Please contact the server administrator, [webmaster@thinkinginbusiness.sctsystemic.es](https://wordpress.org/support/topic/500-error-on-multisites/webmaster@thinkinginbusiness.sctsystemic.es?output_format=md) > and inform them of the time the error occurred, and anything you might have > done that may have caused the error. > More information about this error may be available in the server error log. > Additionally, a 500 Internal Server Error error was encountered while trying > to use an ErrorDocument to handle the request. * I am using cpanel and have set up subdomains for the two new sites as well as a wild card subdomain. All to no avail. Ht access is * > ` > RewriteEngine On RewriteBase / RewriteRule ^index\. > php$ – [L] * # uploaded files RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L] * RewriteCond %{REQUEST_FILENAME} -f [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^ – [L] RewriteRule . index.php [L] ` * wpconfig is * > `define(‘WP_DEBUG’, false); > /* Multisite */ define(‘WP_ALLOW_MULTISITE’, true); > define(‘MULTISITE’, true); define(‘SUBDOMAIN_INSTALL’, true); $base = ‘/’; > define(‘DOMAIN_CURRENT_SITE’, ‘sctsystemic.es’); define(‘PATH_CURRENT_SITE’,‘/’); > define(‘SITE_ID_CURRENT_SITE’, 1); define(‘BLOG_ID_CURRENT_SITE’, 1); /* ¡Eso > es todo, deja de editar! Feliz blogging */` * I’d deeply appreciate any help. site is [here](http://sctsystemic.es) Viewing 10 replies - 1 through 10 (of 10 total) * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307223) * thinkinginbusiness.sctsystemic.es gives an error 403 now. Did you delete the site? * It sounds like you didn’t set up the wildcard subdomains. * Thread Starter [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307267) * Hi Mika Thanks for your help. I don’t get a 403 from my machine. If I go straight from the web I get * > Forbidden * You don’t have permission to access / on this server. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. * If I go from my dashboard I get the message I sent in my last post (th 500) In reply to your questions. I haven’t deleted the site (as far as I know) I set up three subdomains in cpanel: One is *.sctsystemic.es one is thinkinginbusiness. sctsystemic.es and the other is terapiacondbm.sctsystemic.es * document root in each case is public_html which is also where I’m running word press from. * I believe that should be enough to set up wildcard subdomains. Is this wrong? Thanks. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307277) * Now I get a 500. Interesting. * You don’t ave wildcard subdomains, though. kjhdsf.sctsystemic.es doesn’t work, and that should if your server was set up right for wildcard subdomains. * Thread Starter [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307282) * Hi Mika * Thanks again. I agree it should work. What I did to set up wild card was go to“ subdomains” in cpanel and fill in the boxes in the interactive menu (in this case *.sctsystemic.es). Having said that, I haven’t actually seen a new folder in the file manager (I don’t even know if there should be one) like there is for the others I set up. It appears in the “modify a subdomain” list which should mean that it’s there and the system recognises it. Can you suggest anything I could do? Thanks again for you time and trouble. * Thread Starter [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307283) * Hi again Or are you saying there might be a problem in the server itself? * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307299) * It’s DNS. It’s not even getting to your server yet, so you have to check your DNS settings and make sure that it has wildcards set up. * Thread Starter [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307308) * Hi again Mika * Supposedly it works. How can I check further (since it obviously doesn’t)? Would it help to set up a separate A name record (my cpanel hasn’t done that automatically)? * Thanks again * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307310) * You’d have to look at the DNS settings for that domain. * Your cpanel may have access to it, but you can ask your host where they control your DNS from, and how you can edit it. * [http://en.wikipedia.org/wiki/Wildcard_DNS_record](http://en.wikipedia.org/wiki/Wildcard_DNS_record) * Thread Starter [sctsystemic](https://wordpress.org/support/users/sctsystemic/) * (@sctsystemic) * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307313) * Hi again Ok I’m working on the wildcard stuff – still waiting for a reply from the hosting service. But in any case the two subdomains I have set up and manually pointed at the main directory ([thinkinginbusiness.sctsystemic.es](http://thinkinginbusiness.sctsystemic.es) and [terapiacondbm.sctsystemic.es](http://terapiacondbm.sctsystemic.es)) seem to have a different problem. IF I try to visit the site from the dashboard I get a 403. If I try to go to the sub-site dashboard I get the old 500. Is this the same DNS issue or something different? * Thank you yet again (and happy new year) * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307314) * The 403 means your subdomain isn’t set up correctly, and it’s not pointing to the right location. * It needs to point to wherever sctsystemic.es is. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘500 error on multisites’ is closed to new replies. ## Tags * [error 500](https://wordpress.org/support/topic-tag/error-500/) * [multisites](https://wordpress.org/support/topic-tag/multisites/) * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/) * 10 replies * 2 participants * Last reply from: [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/500-error-on-multisites/#post-3307314) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics