Title: 500 Error In Root Directory
Last modified: December 28, 2019

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# 500 Error In Root Directory

 *  Resolved [unkfrank](https://wordpress.org/support/users/unkfrank/)
 * (@unkfrank)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/)
 * Hi all
    New to this plugin. Looks great. I’ve added 50 sites to the unlimited
   program and seem to have no problem with WordPress sites. I’m trying to protect
   a Formtools installation in the root of one of my WordPress accounts. I’ve unzipped
   the folder and attempted to run the index.php file as in the directions. I get
   a 500 Error when attempting this. I’ve checked the file/folder permissions; they
   look fine. This is on a dedicated server running PHP 7.3. I’ve tried changing
   the PHP version to 7.1 and 7.2 with no success. Any suggestions? Thanks, Frank

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12275774)
 * Hello, [@unkfrank](https://wordpress.org/support/users/unkfrank/).
 * The CleanTalk plugin is supposed to be installed in the WordPress admin interface.
 * Give us the correct link to the solution you’re using for your website forms.
   We will test it.
 *  Thread Starter [unkfrank](https://wordpress.org/support/users/unkfrank/)
 * (@unkfrank)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12275905)
 * Hi Serge
    Formtools does not run within WP. It runs as PHP in it’s own directory.
   I was using the Universal Anti-Spam Plugin. Frank
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12275948)
 * Okay, then we need your webserver log file.
 * Please, send it via e-mail:
    [support@cleantalk.org](https://wordpress.org/support/topic/500-error-in-root-directory/support@cleantalk.org?output_format=md)
 * Or create a private ticket here:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [unkfrank](https://wordpress.org/support/users/unkfrank/)
 * (@unkfrank)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12275971)
 * Serge
    Sent. Frank
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12276708)
 * I close this topic because the issue is not concerning the Anti-Spam plugin for
   WordPress.
 * Let’s discuss the Universal plugin issue via email.
 * I’ve just replied to you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘500 Error In Root Directory’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
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 * 5 replies
 * 3 participants
 * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/500-error-in-root-directory/#post-12276708)
 * Status: resolved