Support » Plugin: Autoptimize » 500 ERROR CAUSED at backend

  • alexlii

    (@alexlii)


    Hello,

    I am using the latest version, but when I try to optimize JS and push save and purge cache, 500 error caused that I can not access backend.

    Here is our site information your reference.

    I suppose there is conflict with IP geo-block, or Asset clean up. but the error is same when these two plugins were disabled.

    Thanks

    ——————

    ### WordPress Environment ###

    WC Version: 3.5.2
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.8 – There is a newer version of WordPress available (5.0.1)
    WP Multisite: ✔
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ✔

    ### Server Environment ###

    Server Info: nginx/1.15.6
    PHP Version: 7.2.12-1+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.37-MariaDB-1~xenial
    Max Upload Size: 40 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔

    ### Post Type Counts ###

    attachment: 50
    bp-email: 20
    customize_changeset: 3
    mycred_email_notice: 1
    nav_menu_item: 80
    oembed_cache: 1
    page: 181
    post: 80
    postman_sent_mail: 22
    product: 39
    revision: 79
    shipping_validation: 1
    shop_coupon: 38
    shop_order: 250
    shop_order_refund: 6
    snitch: 3430
    um_directory: 1
    um_form: 3
    wafs: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (31) ###

    Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.2.8.7
    Advanced Shipping Validation for WooCommerce: by Jeroen Sormani – 1.1.3 – Not tested with the active version of WooCommerce
    Flexible Checkout Fields: by WP Desk – 1.7.1
    WPBakery Page Builder: by Michael M – WPBakery.com – 5.5.5
    K Elements: by SeventhQueen – 4.3.5.1
    Live username availability checking: by Zvere – 1.0.2
    Loco Translate: by Tim Whitlock – 2.2.0
    Login With Ajax: by Marcus Sykes – 3.1.7
    Max Mega Menu: by megamenu.com – 2.5.2
    Paid Memberships Pro: by Stranger Studios – 1.9.5.6
    Paid Memberships Pro – WooCommerce Add On: by Stranger Studios – 1.6.1 – Not tested with the active version of WooCommerce
    SVG Support: by Benbodhi – 2.3.15
    Tumult Hype Animations: by – 1.7.4
    Useso take over Google: by Bruno Xu – 1.8
    Woo WeChatPay: by Alexandre Froger – 1.3
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.3 – Not tested with the active version of WooCommerce
    Booster for WooCommerce: by Algoritmika Ltd – 4.1.0
    WooCommerce: by Automattic – 3.5.2
    WP Weixin: by Alexandre Froger – 1.3
    Nginx Helper: by rtCamp – 2.0.1
    Redis Object Cache: by Till Krüss – 1.4.1
    myCRED: by myCred – 1.7.9.7
    Multisite Auth: by Samuel Elh – 0.1.4
    Multisite User Management: by Brent Shepherd – 1.1
    WP Widget Disable: by required – 1.9.0
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    BuddyPress: by The BuddyPress Community – 4.1.0
    Multisite Plugin Manager: by Aaron Edwards – 3.1.6
    myCRED Partial Payment – WooCommerce: by Gabriel S Merovingi – 1.1 – Not tested with the active version of WooCommerce
    Snitch: by pluginkollektiv – 1.1.7
    IP Geo Block: by tokkonopapa – 3.0.17

    ### Settings ###

    API Enabled: –
    Force SSL: ✔
    Currency: HKD ()
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #17 – /shop/
    Cart: #18 – /cart/
    Checkout: #19 – /checkout/
    My account: #20 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Kleo Child
    Version: – 0 is available
    Author URL: http://seventhqueen.com
    Child Theme: ✔
    Parent Theme Name: Kleo
    Parent Theme Version: 4.4.3
    Parent Theme Author URL: http://themeforest.net/user/SeventhQueen
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: kleo/woocommerce/cart/cart.php
    kleo/woocommerce/cart/cross-sells.php
    kleo/woocommerce/checkout/form-checkout.php
    kleo/woocommerce/content-product.php
    kleo/woocommerce/content-single-product.php
    kleo/woocommerce/loop/loop-start.php
    kleo/woocommerce/myaccount/my-address.php
    kleo/woocommerce/product-searchform.php
    kleo/woocommerce/single-product/product-image.php
    kleo/woocommerce/single-product/product-thumbnails.php
    kleo/woocommerce/single-product/related.php
    kleo/woocommerce/single-product/tabs/tabs.php
    kleo/woocommerce/single-product/up-sells.php

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