Support » Plugin: Abandoned Cart Lite for WooCommerce » 500 error after recent plugin upgrade

  • Resolved Davood

    (@binarywc)


    We get this in our debug.log.

    [18-Apr-2019 11:51:05 UTC] PHP Fatal error: Class ‘WP_Background_Process’ not found in /home/xxxxxx/public_html/wp-content/plugins/woocommerce-abandoned-cart/includes/background-processes/wcal-background-process.php on line 3

    I’ve disabled the plugin manually by renaming the directory This brings the site back up. Please let me know how to fix it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi Davood,

    Can I please request you to create a support ticket for this by sending an email to “support at tychesoftwares dot freshdesk dot com”?

    [deleted]

    The thing is we were not able to replicate this on our end so access of your staging site will help.

    Regards,
    Upendra Kapse.

    • This reply was modified 5 months ago by  Steve Stern.
    Davood

    (@binarywc)

    We do not have a staging environment. The problem is with the lite version of the plugin.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    @wpupen I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Josh Feck

    (@builtbynorthby)

    What you could do is try a fresh re-install of the plugin files via the WP > Plugins page (delete the plugin first). That will help if there’s a missing file or two, which could be the case if the update process didn’t complete as expected.

    Davood

    (@binarywc)

    I did try that before posting here. Thanks for the suggestion though.

    Davood

    (@binarywc)

    I was in the site working on something else just now and realized that Woo disabled at one point or anther… thus causing the 500 error we were getting from this plugin. Everything is working fine now. Sometimes these things just get the best of us and we don’t realize until much later what is going on.

Viewing 6 replies - 1 through 6 (of 6 total)
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