• Resolved stoicshohag

    (@stoicshohag)


    Hi

    After uninstalling s2member plugins , i can’t access website. But Admin is okay. When i reactivate it , then site LIVE again. What’s the problem ?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    @stoicshohag,

    Try what James says above. But also, s2Member also offers the ZenCache (now Comet Cache) plugin which you can also try clearing/disabling.

    Besides that, the most likely problem is that your theme calls PHP functions from the s2Member plugin without “if exists” statements:

    http://wordpress.stackexchange.com/questions/111299/why-use-if-function-exists

    The fastest option is enabling debug mode:

    http://codex.wordpress.org/Function_Reference/wp_debug_mode

    Thread Starter stoicshohag

    (@stoicshohag)

    Other plugins are okay. Cause only s2member plugins is making problem. When i activate it, site is fine, but when deactivate site is down. 500 error. I tried another themes . same problem. FYI, htaccess is fine.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    We may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter stoicshohag

    (@stoicshohag)

    Thanks James for your reply. I figured it out. Actually a custom php code what was redirecting to s2member page what wasn’t existed. That’s why i was getting 500 error.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Awesome, glad you found it! 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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