The Support Forums will be in read-only mode for a scheduled maintenance window on 01 September 2016 14:00 UTC - 20:00 UTC. More information.

500 error after 3.3.2 upgrade (6 posts)

  1. Exprimesevilla
    Posted 4 years ago #

    Hi, this morning I upgraded my web from WP 3.3.1 to WP 3.3.2 and from that time it appears a 500 Internal Server Error:


    I have renamed the theme to force the defect, I have renamed the plugins folder to force its deactivation and the problem still there.

    This is my server error log:

    [Sat Apr 21 14:56:19 2012] [error] [client] Premature end of script headers: index.php, referer: http://www.exprimesevilla.es/
    [Sat Apr 21 14:56:19 2012] [error] [client] suexec policy violation: see suexec log for more details, referer: http://www.exprimesevilla.es/
    [Sat Apr 21 14:32:16 2012] [error] [client] File does not exist: /web/htdocs/www.exprimesevilla.es/home/eventos

    Some suggestions?
    Thanks a lot.

  2. domino5702
    Posted 4 years ago #

    The first and third are rather general statements that I cannot really comment on, except that you may want to look at the contents of index.php and also that maybe the third error is caused by your renaming directories. The suexec error probably comes from a CHMOD 777 for one or more files. I suggest that you use your FTP client to navigate to your website and check you directories aand files. Changing CHMOD for directories to 755 and individual files to 644 should correct the error.

    See, if that helps.

  3. Exprimesevilla
    Posted 4 years ago #

    I'm trying that right now, in a few minutes I will say if it's fixed.
    I have noticed some other wrong thing. In the log error it seems like if my web was http://www.exprimesevilla.es/home/ but it isn't. Where can I change that?

    [Sat Apr 21 18:09:35 2012] [error] [client] File does not exist: /web/htdocs/www.exprimesevilla.es/home/vuelve-a-casa-vuelve-curro-ya-esta-aqui

  4. Exprimesevilla
    Posted 4 years ago #

    Still the same problem, only one folder has CHMOD 777...

    I have been searching about the /home/ and in my server phpinfo() one value is:
    DOCUMENT_ROOT /web/htdocs/www.exprimesevilla.es/home/

    I think this can be the problem, but I don't know where is this value from.
    Some knows?


  5. Tara
    Volunteer Moderator
    Posted 4 years ago #

    - Error 500 ISE is very generic and can be caused by numerous underlying issues. Your first step should be locating error log for your hosting account or asking support to help with that.
    - It may indicate .htaccess issue. Regenerate .htaccess, and be sure the encoding in your text editor is Unicode No BOM
    -It may also indicate a problem with the configuration on the server. Usually your hosting company tech support can help.
    -it could be problem with the plugins. try deactivating all plugins one-by-one.
    it could be a problem with the theme. Momentarily, try switching to the default twentyeleven theme to rule out any theme specific issue.
    -if these steps don't help, download WordPress again and replace your copies of everything EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory.

  6. Exprimesevilla
    Posted 4 years ago #

    Thanks everybody.

    I have uploaded my WP 3.3.1 backup to have the web online. I will make a clone of my web in another directory and db to try the upgrade again and try to solve the problems.

Topic Closed

This topic has been closed to new replies.

About this Topic


No tags yet.