• Resolved paulelisiegel

    (@paulelisiegel)


    We are using your plug in for registration for an event (first use):

    https://www.starweaver.com/event/aws-immersion-primer-4-hours/

    When the user submits their registration, they are routed to this page:

    https://www.starweaver.com/event/aws-immersion-primer-4-hours/#wpforms-9354

    Which reports the following:

    This page isn’t working

    http://www.starweaver.com is currently unable to handle this request.
    HTTP ERROR 500

    Our set up is below.

    PLEASE HELP ASAP AS WE ARE LAUNCHING THIS EVENT RIGHT AWAY.

    ### Begin System Info ###

    — WPForms Info

    Lite: Feb 1, 2017 @ 4:01pm
    — Site Info

    Site URL: https://starweaver.com
    Home URL: https://www.starweaver.com
    Multisite: No

    — WordPress Configuration

    Version: 4.7.4
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Eduma Child 1.0.0
    Show On Front: page
    Page On Front: Home version FINAL CURRENT (#2801)
    Page For Posts: Blog (#125)
    ABSPATH: /home/starweaver/public_html/
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    WPFORMS_DEBUG: Not set
    Memory Limit: 256M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, closed, spam, orphan, hidden, lp-completed, lp-processing, lp-pending, lp-cancelled, tp-event-upcoming, tp-event-happenning, tp-event-expired

    — WordPress Uploads/Constants

    WP_CONTENT_DIR: /home/starweaver/public_html/wp-content
    WP_CONTENT_URL: https://starweaver.com/wp-content
    UPLOADS: Not set
    wp_uploads_dir() path: /home/starweaver/public_html/wp-content/uploads/2017/04
    wp_uploads_dir() url: https://starweaver.com/wp-content/uploads/2017/04
    wp_uploads_dir() basedir: /home/starweaver/public_html/wp-content/uploads
    wp_uploads_dir() baseurl: https://starweaver.com/wp-content/uploads

    — WordPress Active Plugins

    bbPress: 2.5.12
    Black Studio TinyMCE Widget: 2.3.2
    Categories Images: 2.5.3
    CMB2: 2.2.4
    Contact Form 7: 4.7
    Easy Media Download: 1.1.2
    Events Manager: 5.6.6.1
    Facebook Reviews Widget: 1.2.4
    Google Analytics Dashboard for WP: 4.9.6.2
    iframe: 4.3
    LearnPress: 2.1.6.1
    LearnPress – bbPress Integration: 2.0
    LearnPress – Course Review: 2.0
    LearnPress Co-Instructor: 1.0.0
    LearnPress Collections: 1.0
    LearnPress Question Fill In Blank: 2.0
    LearnPress Sorting Choice Question: 0.9.7
    LearnPress WooCommerce Payment Methods: 1.0.1
    MailChimp for WordPress: 4.1.1
    Markup (JSON-LD) structured in schema.org: 3.2.5
    Newsletter: 4.8.9
    Page Builder by SiteOrigin: 2.5.2
    Postman SMTP: 1.7.2
    Pure Chat: 1.39
    Query Strings Remover: 1.1
    Simple Custom CSS: 3.3
    SiteOrigin Widgets Bundle: 1.8.2
    Slider Revolution: 5.2.6
    Social Login, Social Sharing by miniOrange: 5.1.1
    Social Share Buttons by Supsystic: 1.7.9
    Sublime Custom JS Editor: 1.0
    Thim Events: 1.4.1.3
    Thim Framework: 1.9.7.5
    Thim Our Team: 1.3.1
    Thim Portfolio: 1.3
    Thim Testimonials: 1.3.1
    UpdraftPlus – Backup/Restore: 1.12.40
    Widget Logic: 5.7.2
    WooSidebars: 1.4.3
    WPBakery Visual Composer: 5.1 (needs update – 5.1.1)
    WP CDN Rewrite: 0.4.0
    WPCustom Category Image: 2.1.8
    WP Editor: 1.2.6.3
    WPForms Lite: 1.3.6.2
    Yoast SEO: 4.6

    — WordPress Inactive Plugins

    Autoptimize: 2.1.0
    Bloom: 1.1.8
    Constant Contact Forms by MailMunch: 2.0.6
    W3 Total Cache: 0.9.5.2
    WooCommerce: 3.0.4

    — Webserver Configuration

    PHP Version: 5.6.30
    MySQL Version: 5.6.33
    Webserver Info: Apache/2.4.25

    — PHP Configuration

    Memory Limit: 256M
    Upload Max Size: 256M
    Post Max Size: 8M
    Upload Max Filesize: 256M
    Time Limit: 30
    Max Input Vars: 1000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled

    ### End System Info ###

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jared Atchison

    (@jaredatch)

    Hey paulelisiegel,

    Sounds like there is an internal error some where.

    If you have a paid license, please submit a ticket through your account (https://wpforms.com/account/support/)

    If not, the best thing we can do first is to determine what the cause is.

    1 – Edit the wp-config.php file inside your website

    2 – Look for the line define('WP_DEBUG',false) which is often towards the bottom – change false to true

    3 – After that line add the following 2 lines:
    define('WP_DEBUG_DISPLAY',false);
    define('WP_DEBUG_LOG',true);

    4 – Save the wp-config.php changes

    5 – Go edit your form and reproduce the error. This will create an error log on your site we can use to get more details on the issue.

    6 – Open the file /wp-content/debug.log thats inside your website

    7 – Let us know whats inside this file – it will be the details that will point to where and why the error is happening.

    Plugin Support Jess Quig

    (@jquigam)

    Thanks for supplying the system info! I see that your memory is capped out (that’s frequently the source of 500 errors), so we’ll need to see if any other errors are cropping up.

    The best way to help determine the cause is:

    1 – Edit the wp-config.php file inside your website

    2 – Look for the line define('WP_DEBUG',false) which is often towards the bottom – change false to true

    3 – After that line add the following 2 lines:
    define('WP_DEBUG_DISPLAY',false);
    define('WP_DEBUG_LOG',true);

    4 – Save the wp-config.php changes

    5 – Go edit your form and reproduce the error. This will create an error log on your site we can use to get more details on the issue.

    6 – Open the file /wp-content/debug.log that’s inside your site files.

    7 – Let us know what’s inside this file – it will be the details that will point to where and why the error is happening.

Viewing 2 replies - 1 through 2 (of 2 total)
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