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[resolved] 500 Error (9 posts)

  1. mjclob
    Member
    Posted 2 years ago #

    HI
    I have been using duplicator for a while and have just had this error.
    When I go to create a package I get the 'process bars' but then the screen refreshes and no backup files are viewable.
    If I try and download an older backup file the page jumps to a 500 error page.

    I have contacted my hosting company and they can't see what is wrong. If I check the compatibility of the plugin I get..
    Open Dir Open: on FAIL
    although my host says it is on by default

    The backups are visible within the wp-snapshot folder (viewable in filezilla) although they don't work when I download and place them in the new directory.

    Hopefully you can steer me to a solution

    Thanks in advance

    http://wordpress.org/extend/plugins/duplicator/

  2. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    Hey mjclob,

    Here is a helpful section on the FAQs page:
    -> Browse To: http://lifeinthegrid.com/duplicator-faq/
    -> Find Section: "1 Package"
    -> See Area/Question: "What if I see "500 Internal Server Error?"

    You might check the php error logs, 500 error are tough to track down and the server admins should have tools to help. I would have your host do a better job of helping out, unless they are doing it for free...

    Hope that helps!

  3. mjclob
    Member
    Posted 2 years ago #

    Thanks. None of the above helped
    When I check compatibility OPEN BASE DIR -is a fail.
    My host says there is no way for them to turn it on so I guess the plugin won't work due to the host specs (I've used it on other hosts fine)
    I can see and download my backup files within wp-snapshots folder
    Backup is....5103000adee375754_20130125_mydomain_package.zip
    Installer is called.......5103000adee375754_20130125_mydomain_installer.php
    instead of installer.php as it is when it allows the download from within the plugin.

    I have tried placing these in the new site directory and changing the name of the installer to installer etc but can't get it to run.

    I've looked at the install file and it looks the same as ones that have worked before.
    Is it possible to use these files or or are they not usable form snapshot folder.

    Any help greatly appreciated as it looks like OPEN DIR is the problem as it is a fail and not your plugin which is fine usually.

  4. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    Yeah if you want to submit a support ticket I can look at these a bit closer for you, but if your host has looked at your PHP and Apache logs with no luck then my feeling is that the server specs you have are causing the issues which usually can't be overridden in most cases.

    As far as the files are concerned you can run the installer file no matter what it is named. Those names are give to create security around the files. So since you have them posted online you might want to delete them and recreate new ones...

    Hope that helps!

  5. mjclob
    Member
    Posted 2 years ago #

    Hi. I managed to get the zip and installer to read correctly on the new director.
    It passes the tests etc and runs for about 5 mins and I then get this error.

    Please try again an issue has occurred.
    server code: 0
    status: error
    response:

    This is the error log.... I have hidden domain names and databases etc with ***
    ********************************************************************************
    DUPLICATOR INSTALL-LOG
    STEP1 START @ 05:51:43
    NOTICE: Do not post to public sites or forums
    ********************************************************************************
    VERSION: 0.4.1
    PHP: 5.3.20
    PHP SAPI: cgi-fcgi
    ZIPARCHIVE: true
    SERVER: Apache
    DOC ROOT: /home/*********/public_html/*********
    DOC ROOT 755: true
    LOG FILE 644: true
    BUILD NAME: 510407059c4ec6449_20130125_*********
    REQUEST URL: http://*********/*********/510407059c4ec6449_20130125_*********_installer.php
    --------------------------------------
    POST DATA
    --------------------------------------
    Array
    (
    [action_ajax] => 1
    [action_step] => 1
    [dbcharset] => utf8
    [dbclean] => 1
    [dbcollate] => utf8_general_ci
    [dbhost] => localhost
    [dbmake] => 1
    [dbname] => *********
    [dbnbsp] =>
    [dbuser] => *********
    [logging] => 1
    [no_ssl] =>
    [package_name] => 510407059c4ec6449_20130125_*********_package.zip
    [zip_manual] =>
    )

    ********************************************************************************
    UNZIP & FILE SETUP
    ********************************************************************************
    PACKAGE: 510407059c4ec6449_20130125_*********_package.zip
    SIZE: 105.1MB
    INFORMATION: ZipArchive Object
    (
    [status] => 0
    [statusSys] => 0
    [numFiles] => 2787
    [filename] => /home/*********/public_html/*********/510407059c4ec6449_20130125_*********_package.zip
    [comment] =>
    )

    ZIP CLOSE: true
    UPDATED SCRIPTS:
    sql file: '/home/*********/public_html/domain/installer-data.sql'
    wp-config: '/home/*********/public_html/domain/wp-config.php'

    SECTION RUNTIME: 247.0230 sec.

  6. Cory Lamle
    Member
    Plugin Author

    Posted 2 years ago #

    In the log you will want to actually see that it finishes should see something like:

    STEP 1 COMPLETE

    If you don't then your probably up against a timeout issue from the server itself. Check out the FAQ page it mentions some options for timeouts...

    Hope that helps!

  7. newcopatriot
    Member
    Posted 1 year ago #

    I am having a similar issue. However, my install is stopping at an earlier point. Here is my install log.

    ********************************************************************************
    DUPLICATOR INSTALL-LOG
    STEP1 START @ 08:10:08
    NOTICE: Do not post to public sites or forums
    ********************************************************************************
    VERSION: 0.4.6
    PHP: 5.4.23
    PHP SAPI: cgi-fcgi
    ZIPARCHIVE: true
    SERVER: Apache mod_fcgid/2.3.10-dev
    DOC ROOT: /home/pixelmajic/public_html
    DOC ROOT 755: true
    LOG FILE 644: true
    BUILD NAME: 52cb084e24cb74062_20140106_indigolifemagazine
    REQUEST URL: http://indigolifeonline.com/installer.php
    --------------------------------------
    POST DATA
    --------------------------------------
    Array
    (
    [action_ajax] => 1
    [action_step] => 1
    [cache_path] =>
    [cache_wp] =>
    [dbcharset] => utf8
    [dbclean] =>
    [dbcollate] => utf8_general_ci
    [dbhost] => localhost
    [dbmake] => 1
    [dbname] => cj_indigolife
    [dbnbsp] =>
    [dbuser] => newcopatriot
    [logging] => 1
    [package_name] => 52cb084e24cb74062_20140106_indigolifemagazine_package.zip
    [ssl_admin] =>
    [ssl_login] =>
    [zip_manual] =>
    )

    ********************************************************************************
    UNZIP & FILE SETUP
    ********************************************************************************
    PACKAGE: 52cb084e24cb74062_20140106_indigolifemagazine_package.zip
    SIZE: 123.18MB

  8. newcopatriot
    Member
    Posted 1 year ago #

    I resolved my issue. I chose the "Manual" extraction option under "Advanced" setup.

  9. Cory Lamle
    Member
    Plugin Author

    Posted 1 year ago #

    If you still have time you might want remove your entry as it has data that you don't want to submit in the forum...

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