Title: 500 error? Last modified: November 6, 2017 --- # 500 error? * Resolved [dailce](https://wordpress.org/support/users/dailce/) * (@dailce) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-107/) * I can preview my export data fine, but when I try to export a blank popup box appears. Using inspect element, I can see that there is a 500 error. This only happens if I have XLS checked. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/500-error-107/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-error-107/page/2/?output_format=md) * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 5 months ago](https://wordpress.org/support/topic/500-error-107/#post-9657678) * hi * Does button “Export w/o progressbar” work ok ? * Do you have access to the server logs ( cpanel or via ftp) ? Could you find exact error message ? * thanks, Alex * [bachuarg](https://wordpress.org/support/users/bachuarg/) * (@bachuarg) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9740940) * The same happens to me. The alert window is blank. I tried exporting XLS without the progress bar, and it worked. Tried the same with CSV and didnt work. * When using the regular Export button the log says: [01-Dec-2017 13:38:35 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 130968 bytes) in /home/mmb/public_html/wp-includes/class-wp-query.php on line 1621 * Thank you * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9740989) * Could you try modify WP_MAX_MEMORY_LIMIT to 128M? * Add to wp-config.php , before **require_once(ABSPATH . ‘wp-settings.php’);** * define( ‘WP_MAX_MEMORY_LIMIT’, ‘128M’ ); * More here [https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP](https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP) - This reply was modified 8 years, 4 months ago by [algol.plus](https://wordpress.org/support/users/algolplus/). - This reply was modified 8 years, 4 months ago by [algol.plus](https://wordpress.org/support/users/algolplus/). * [divijc](https://wordpress.org/support/users/divijc/) * (@divijc) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9745318) * Facing the same issue, please assist with this * [divijc](https://wordpress.org/support/users/divijc/) * (@divijc) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9745347) * I have increased the wp_max_memory_limit as per your reply but the issue still persists. Surprisingly, the issue doesn’t arise when exporting csv, it only arises when exporting xlsx * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9745875) * hi * Yes, Excel builder requires a lot of memory. * Do you see same error in server logs ? Sometimes you should modify .htaccess or php.ini more [https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/](https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/) * thanks, Alex * [divijc](https://wordpress.org/support/users/divijc/) * (@divijc) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9746855) * Yes, I am getting the same error, The memory is set to 256 Mb in htaccess, php ini and from the cpanel/whm backend. * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9746870) * Fatal error: Allowed memory size of 268435456 bytes exhausted… ? this number ? * Could you contact me via [helpdesk](https://algolplus.freshdesk.com)? - This reply was modified 8 years, 4 months ago by [algol.plus](https://wordpress.org/support/users/algolplus/). * [divijc](https://wordpress.org/support/users/divijc/) * (@divijc) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9747071) * Hi, I have messaged you on helpdesk and shared ftp and admin login details for your reference. * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 4 months ago](https://wordpress.org/support/topic/500-error-107/#post-9747856) * Error 500 was caused by Excel builder, it’s not a memory problem. * So if you have exactly same problem – you should install module “php-zip”. * The workaround for this problem will be included in next release. - This reply was modified 8 years, 4 months ago by [algol.plus](https://wordpress.org/support/users/algolplus/). * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 2 months ago](https://wordpress.org/support/topic/500-error-107/#post-9888986) * The bug was fixed in version 1.5.2. * [wattsyourwebsite](https://wordpress.org/support/users/wattsyourwebsite/) * (@wattsyourwebsite) * [7 years, 10 months ago](https://wordpress.org/support/topic/500-error-107/#post-10370203) * We are also experiencing this problem. I have the latest version of the plugin installed and I have set the memory to 256MB as suggested above. * Tested as CSV, Excel and XML, with or without progress bar and still have the problem. We have around 5000 completed Orders. * Any help would be appreciated. * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 10 months ago](https://wordpress.org/support/topic/500-error-107/#post-10370221) * hi * Could you limit export to 1 day (using Date From/To )? Can you mark “Enable debug output” in section “Misc Settings”? * Will “Export without progress” output any error message? * thanks, Alex * [wattsyourwebsite](https://wordpress.org/support/users/wattsyourwebsite/) * (@wattsyourwebsite) * [7 years, 10 months ago](https://wordpress.org/support/topic/500-error-107/#post-10370261) * I’ve done that with Progress and it worked. However if I extend to the full date range 23 April – 6 June 2018 the error appears. Where should the debug log go? * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [7 years, 10 months ago](https://wordpress.org/support/topic/500-error-107/#post-10370457) * hi * Can you mark “Enable debug output” in section “Misc Settings”? Will “Export without progress” output any error message after it? You should see it in the browser. * OR do you have access to webserver logs? I need to know exact error message. * thanks, Alex Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/500-error-107/page/2/?output_format=md) [→](https://wordpress.org/support/topic/500-error-107/page/2/?output_format=md) The topic ‘500 error?’ is closed to new replies. * ![](https://ps.w.org/woo-order-export-lite/assets/icon-256x256.png?rev=1365554) * [Advanced Order Export For WooCommerce](https://wordpress.org/plugins/woo-order-export-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-order-export-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-order-export-lite/) * [Active Topics](https://wordpress.org/support/plugin/woo-order-export-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-order-export-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-order-export-lite/reviews/) * 18 replies * 5 participants * Last reply from: [wattsyourwebsite](https://wordpress.org/support/users/wattsyourwebsite/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/500-error-107/page/2/#post-10373016) * Status: resolved