• Hello,

    I need your help!
    I tried to add a theme to my website and everything crashed! With this notification :
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    My website is http://www.eoum.ca

    PLease could you tell me how I could get my site back?

    Thank you

    • This topic was modified 11 months, 3 weeks ago by  Steve Stern.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steve Stern


    Support Team Volunteer

    The easiest thing would be to delete that theme you just added. From FTP or the file manager app in your hosting control panel, delete the directory wp-content/themes/thethemeyoujustadded.

    Thank you but I don’t have access to the FTP either.
    How could I get there ?
    Everything says the same error.

    Moderator Steve Stern


    Support Team Volunteer

    Contact your host to find out how to connect via FTP or through their hosting control panel.

Viewing 3 replies - 1 through 3 (of 3 total)
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