5 minute install = 25 hours and still can’t access install.php

jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Hi folks – brand new in the forum, brand new to wordpress and would be brand new to blogging except that I can’t get wordpress to work…

– I’ve got my domain and have it hosted.
– I have a MySQL database, including user name and p/w.
– I edited my wp-config sample.php file in Notepad, and changed the various sections to represent the database name, user name, password, and host as listed on my server – these were all copied/pasted from my website settings so it’s not likely I made a typo. I also got the automatically generated security keys and pasted them in as well, and then renamed the file wp-config.php.
– I have a functional FTP program and have “installed” wordpress no less than five times in the last five days, sometimes to the root of my directory tree and sometimes in a subdirectory cryptically labeled “wp.” After the 30-minute install (slow connection speed out here), when I try to access install.php at I get the following message:

Not Found

The requested URL /wp/wp-admin/install.php was not found on this server.

– My host is Laughing Squid and, before I began uploading files, I had my root directory (www.jumpinhumpy.net) with subdirectory “web,” which in turn had two subdirectorys “cgi-bin” and “content.” I’ve tried installing wordpress in the root directory (where it is now), and in subdirectories “web” and “web/content.” Same error message each time and yes, I’ve deleted all the old install files before each reinstall.

Can anybody help me with this? I’m not a total techno-idiot but I’ve never done anything like try to set up a website before, so please be fairly specific with your answers. Thanks in advance –

Viewing 15 replies - 1 through 15 (of 17 total)

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ziado
(@ziado)

14 years, 7 months ago

When u unzipped the original file, did you get subdirectory structures(directories wp-content, wp-includes, etc…) or did it put all files flat in one directory? This is important otherwise the files will not be found when doing the installation – I had that problem and spent 3 days in circles until I figured it out.

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Yes, it unzipped into three directories, with about two dozen files under the root “wordpress” directory. The directory structure was maintained when I uploaded it to my server.

Samuel B
(@samboll)

14 years, 7 months ago

at laughing squid I think the web folder is your root folder
so when creating the folder “wp” – are you creating it inside the web folder and uploading files to the wp folder?

whooami
(@whooami)

14 years, 7 months ago

do you see a httpdocs directory anywhere within the directories on your space? thats where those files need to go — it sounds to me like youre not locating the right directory when you upload.

LS has a tutorial that explains the complete install:

http://laughingsquid.net/faq/wordpress/install/

4. Upload all the WordPress files to your website.

Take the entire contents of the wordpress folder (including your newly created wp-config.php) and upload it somewhere inside your httpdocs. Take note of where you put it, you’ll need that in a minute.

More information on how to do this can be found either here.

Just make sure you upload all the files that have a .php extension as Text or ASCII and not Binary as this could cause issues.

(unless somethings changed, and it may have. samboll may know better)

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Samboll, whoami – I’ve tried uploading the wordpress files to the following directories:

http://www.jumpinhumpy.net/wp…
http://www.jumpinhumpy.net/web/wp…
http://www.jumpinhumpy.net/web/content/wp…

I have no folder labeled “httpdocs.”

my domain is hosted on Laughing Squid’s Cloud server – not sure if this makes any difference – and I followed the WordPress installation instructions located at http://laughingsquid.us/faq/wordpress/install/ (these instructions appear to be the same as those on the link provided by whoami, but include some specific information regarding Cloud server database names, and without any screenshots).

In my http://www.jumpinhumpy.net/web/content directory is a file called index.html. I can replace this with other html files (after changing the name to index.html), and when I load that page in my browser it will show whatever “new” file I’ve put there – clearly I’m able to successfully upload at least this one file to my server yet I cannot access anything that is a part of my wordpress installation.

I have a trouble ticket in at Laughing Squid as well but am not likely to get a response until after the holiday weekend – any help greatly appreciated…

whooami
(@whooami)

14 years, 7 months ago

In my http://www.jumpinhumpy.net/web/content directory is a file called index.html. I can replace this with other html files (after changing the name to index.html), and when I load that page in my browser it will show whatever “new” file I’ve put there – clearly …

ok, http://www.jumpinhumpy.net/

lets do this, change the index file there. so we can confirm youre in the right directory.

once thats solved, we can move forward.

—

Once Ive seen that, Im going to ask if you have wordpress uploaded right now and if so where.. whats the directory structure?

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Sorry, I had to step away for a bit. Okay, I’ve replaced the original index.html with the readme file from wordpress, renamed to index.html and uploaded to http://www.jumpinhumpy.net/web/content. You should now see that file when you access my site.

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

To continue, I can’t see this readme file if I attempt to navigate to it based on its location within the wordpress install: http://www.jumpinhumpy.net/web/wp/readme.html. When I try to view this file via that address, I get the 404 Not Found error message.

Also, re. directory structure, this is how I have things at the moment:

/wwww.jumpinhumpy.net
/www.jumpinhumpy.net/web
/www.jumpinhumpy.net/web/cgi-bin
/www.jumpinhumpy.net/web/content (includes index.html)
/www.jumpinhumpy.net/web/wp
/www.jumpinhumpy.net/web/wp/wp-admin
/www.jumpinhumpy.net/web/wp/wp-content
/www.jumpinhumpy.net/web/wp/wp-includes

I’m using File Zilla for my FTP program and have used the Directory Comparison function to make sure all the WordPress files are where they should be. As far as I can tell everything seems correct. When I received confirmation from Laughing Squid that my account was ready, the root directory + web + cgi-bin & content had already been created. There were no other directories and the only file was the index.html.

whooami
(@whooami)

14 years, 7 months ago

/www.jumpinhumpy.net/web/content (includes index.html)
/www.jumpinhumpy.net/web/wp

…

no, you need this:

/www.jumpinhumpy.net/web/content/wp

assuming you want wordpress inside the wp directory.

/www.jumpinhumpy.net/web/content/

is YOUR web accessible directory.

this:

/www.jumpinhumpy.net/web/wp

is clearly outside that directory.

and its worth noting since you title’d this .. that this issue isnt with the wordpress install, its really with determining where your web accessible content goes.

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Okay, I’m pretty sure i tried putting wordpress within the content directory already, but I will move it and try that again. Thank you so far!

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

I moved all the wp directory, subdirectories, files etc. to web/content. I attempted to access the install.php file via the following address:

http://www.jumpinhumpy.net/web/content/wp/wp-admin/install.php

and rec’d again the 404 Not Found error…

whooami
(@whooami)

14 years, 7 months ago

thats not the right url, for starters. (why are you doing that to the wordpress url, when youre not doing that to the index.html that you edited..)

/web/content/ isnt in the url and never will be UNLESS you create this dirs:

/web/content/web/content/

its this:

http://www.jumpinhumpy.net/ …

when someone wants to go the above url, apache looks inside the path ../web/content/ for the files that it serves the browser.

whooami
(@whooami)

14 years, 7 months ago

finishing up, your blog is here:

http://www.jumpinhumpy.net/wp/wp-admin/install.php

hopefully you understand that you need to omit web/content/ from your urls.

thats a path, and not intended to be included in the actual url.

whooami
(@whooami)

14 years, 7 months ago

and btw, i JUST saw the install page at that url, so if you installed it, and got that white page immediately, thats another issue. maybe you need to verify youve got all the files uploaded properly, since you moved them (taken from remark above), and didnt actually upload them to that new location. Or maybe you need to increase the php memory — see this post, in that case:

http://wordpress.org/support/topic/279132?replies=92

if I had to guess, youre moving the files, rather than uploading them was your downfall. you missed files, permissions got hosed, something…

Thread Starter jumpinhumpy
(@jumpinhumpy)

14 years, 7 months ago

Ah-ha!!!

No, I didn’t know that the web/content part should be excluded from the address – as I said in my original post, I’m new to the whole website creating-blogging theme, but boy I’ve learned a lot in the last week!

Thank you, thank you, you have made my day, probably even my week!