I have the highest tier license available, and yet I have not received help with an urgent support request in 5 days.
The plugin seems to be very much neglected since it was acquired a couple of years ago. If you check its change log, it has had just 2 updates this year. Compare that to 2019 when it had 20 updates (before the plugin was acquired).
They’re wasting time with things like “rebranding” the plugin, instead of putting time into making sure it is actually being well maintained and supported.
When I have received support responses, the current developers seem to know less about the plugin than I do.
It’s very disappointing as this used to be an excellent plugin.
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