Support » Plugin: WooCommerce » 5.7.1 Broke Site [Fixed]

  • I installed 5.7.1 and after a few moments the site became completely unresponsive. I had to do a full restore from backup to get the site online again.

    As there is still a security issue to address; I’ve installed 5.6.1 in the interim and that is working fine.

    • This topic was modified 3 weeks, 3 days ago by user103431.
    • This topic was modified 2 weeks ago by user103431.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there @user103431!

    Thanks for reaching out. I’m sorry to hear you’re having this experience, and we’d like to check on it to what went awry. 5.7.1 was just released to fix bugs that inadvertently crept in with 5.7.0, so this is concerning.

    We’d like to get eyes on this, so could you please share a copy of your site’s System Status Report with us? To find it, go to WooCommerce » Status, select “Get system report” and then “Copy for support”.  Then paste it here in your response.

    Can you also add a bit more detail as to how you experienced the error? For instance, did the update not complete? Or, did it complete clicking on another part of the admin and/or the front of your site caused it to not load? If anything else insightful happened, please do add that in reply too.

    Thanks!

    Thread Starter user103431

    (@user103431)

    Hi @eastofwest,

    Thanks for the response! Firstly the details: the update did finish and I was able to navigate around admin for possibly a minute. During that time I cleared the Autoptimize cache and was attempting to clear CDN cache when the site stopped responding. After this point any attempt to load a page on the site, admin and frontend simply stalled until the webserver timed out the request (there was never a PHP error of any kind).

    Logging into cPanel and restoring the plugins/woocommerce folder was able to get the frontend of the site back online, however a database restore was required to get the admin area back.

    Below is the requested system report, thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://<omitted>
    Site address (URL): https://<omitted>
    WC Version: 5.6.1
    REST API Version: ✔ 5.6.1
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.0.10
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.1
    WC Database Prefix: wp_
    Total Database Size: 92.65MB
    Database Data Size: 64.52MB
    Database Index Size: 28.13MB
    wp_woocommerce_sessions: Data: 0.43MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.81MB + Index: 0.50MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 6.34MB + Index: 4.21MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.39MB + Index: 0.17MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.26MB + Index: 0.20MB + Engine MyISAM
    wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_comments: Data: 1.43MB + Index: 0.57MB + Engine MyISAM
    wp_commercekit_searches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commercekit_waitlist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commercekit_wishlist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commercekit_wishlist_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 4.41MB + Index: 0.14MB + Engine MyISAM
    wp_postmeta: Data: 23.40MB + Index: 7.94MB + Engine MyISAM
    wp_posts: Data: 5.40MB + Index: 0.48MB + Engine MyISAM
    wp_redirection_404: Data: 0.77MB + Index: 0.13MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 15.45MB + Index: 10.68MB + Engine MyISAM
    wp_users: Data: 0.73MB + Index: 0.53MB + Engine MyISAM
    wp_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.65MB + Index: 0.53MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_bundle_lookup: Data: 0.13MB + Index: 0.13MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.65MB + Index: 0.49MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.35MB + Index: 0.21MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.21MB + Index: 0.26MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_bundled_itemmeta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 2.47MB + Index: 0.63MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 156
    b2bwhs_custom_field: 9
    b2bwhs_custom_role: 2
    b2bwhs_group: 1
    custom_css: 2
    elementor_library: 26
    elementor_snippet: 2
    mc4wp-form: 1
    nav_menu_item: 22
    page: 26
    post: 27
    product: 79
    revision: 1314
    shop_coupon: 4
    shop_order: 4684
    shop_order_refund: 1
    wp_block: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.10
    AddressFinder: by Abletech – 1.4.6
    Afterpay Gateway for WooCommerce: by Afterpay – 3.2.2
    Autoptimize: by Frank Goossens (futtta) – 2.9.2
    B2B & Wholesale Suite: by WebWizards – 1.2.8
    CommerceGurus Commercekit: by CommerceGurus – 1.3.0
    Elementor Pro: by Elementor.com – 3.4.1
    Elementor: by Elementor.com – 3.4.4
    hCaptcha for Forms and More: by hCaptcha – 1.12.0
    Jetpack: by Automattic – 10.1
    Kirki Customizer Framework: by David Vongries – 3.1.9
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
    Redirection: by John Godley – 5.1.3
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.28
    WooCommerce Stripe Gateway: by WooCommerce – 5.5.0
    Starshipit Addon: by Starshipit – 0.2.3
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
    WooCommerce Product Bundles: by SomewhereWarm – 6.10.3
    WooCommerce: by Automattic – 5.6.1 (update to version 5.7.1 is available)
    Yoast SEO Premium: by Team Yoast – 17.2
    Yoast SEO: by Team Yoast – 17.2
    WP Mail SMTP: by WPForms – 3.0.3
    WP Maintenance Mode: by Designmodo – 2.4.1
    Yoast SEO: WooCommerce: by Team Yoast – 14.4
    
    ### Inactive Plugins (2) ###
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce PayPal Payments: by WooCommerce – 1.5.1
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #795 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Shoptimizer Child Theme
    Version: 1.2.1
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Shoptimizer
    Parent Theme Version: 2.4.5
    Parent Theme Author URL: https://www.commercegurus.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: shoptimizer-child-theme/woocommerce/checkout/form-checkout.php
    shoptimizer-child-theme/woocommerce/emails/admin-cancelled-order.php
    shoptimizer-child-theme/woocommerce/emails/admin-failed-order.php
    shoptimizer-child-theme/woocommerce/emails/admin-new-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-completed-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-invoice.php
    shoptimizer-child-theme/woocommerce/emails/customer-new-account.php
    shoptimizer-child-theme/woocommerce/emails/customer-note.php
    shoptimizer-child-theme/woocommerce/emails/customer-on-hold-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-processing-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-refunded-order.php
    shoptimizer-child-theme/woocommerce/emails/customer-reset-password.php
    shoptimizer-child-theme/woocommerce/emails/email-addresses.php
    shoptimizer-child-theme/woocommerce/emails/email-customer-details.php
    shoptimizer-child-theme/woocommerce/emails/email-downloads.php
    shoptimizer-child-theme/woocommerce/emails/email-footer.php
    shoptimizer-child-theme/woocommerce/emails/email-header.php
    shoptimizer-child-theme/woocommerce/emails/email-order-details.php
    shoptimizer-child-theme/woocommerce/emails/email-order-items.php
    shoptimizer-child-theme/woocommerce/emails/email-styles.php
    shoptimizer-child-theme/woocommerce/myaccount/dashboard.php
    
    ### Product Bundles ###
    
    Database Version: 6.10.3
    Loopback Test: ✔
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Cancelled: 3
    Oldest: 2021-09-01 02:09:57 +0000
    Newest: 2021-09-22 10:18:37 +0000
    
    Complete: 1,590
    Oldest: 2021-09-13 05:12:01 +0000
    Newest: 2021-09-24 08:37:58 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-24 22:26:39 +10:00
    
    Plugin Support EastOfWest a11n

    (@eastofwest)

    Thanks @user103431. Hold tight, we’re having a look.

    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi again, @user103431. We’ll need to get a closer look at this, including your error logs, which means you’ll need to run the update again. You can configure a staging site to avoid upsetting your live site.

    Once you’ve done that, please reach out to us via the Support tab on WooCommerce.com, and reference this thread. If you can include any error logs generated following the update, that would help. You’ll find your logs under WooCommerce » Status » Logs.

    Thread Starter user103431

    (@user103431)

    Hi @eastofwest,

    Sorry for the long delay. I had another attempt at updating, this time putting the site into maintenance mode manually prior to the install.

    Observations:
    – After install the site worked for a minute, then stopped as before
    – No PHP errors generated, just an eventual timeouts for any requests
    – SHOW PROCESSLIST in MySQL revealed no blocked queries

    This time around the site began to function again on its own after a few minutes, I was then able to take the site out of manual maintenance mode. So far everything appears to be working fine.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this review.