Support » Fixing WordPress » 5.5 and Customize feature is gone?

  • Resolved webworks

    (@webworks)


    Since update to 5.5, I’m unable to use “customize” under the appearance menu or direct from page view. (therefore I can’t access my custom css either).

    All pages show a blank screen under ‘customize’, and top left it says “You are customizing…title”.

    Everything underneath that is blank.

    I’d rather not revert back to a lower version, but I need to reach my css eventually.

    Any ideas where to turn first?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Marius L. J.

    (@clorith)

    Hiya,

    I wonder if this might actually be a JavaScript issue for you, I see you are using the Autoptimize plugin, so you likely won’t have noticed any changes to the front end of your site, and I’m not going to suggest you clear that cache straight away either in case this is the problem.

    Could I ask you to try installing and activating the plugin at https://wordpress.org/plugins/enable-jquery-migrate-helper/ and seeing if things work as expected then? (this is a feature that was disabled in WordPress that handles very old code, but it may be that some of that old code is in use in one of your plugins or your theme, and this plugin will help determine if that’s the case).

    Thread Starter webworks

    (@webworks)

    Thank you so much – this did do the trick and brought back the appearance menu…and my css :).

    …and the sites look fine before and after cache clear.

    We are using the latest 3clicks theme – and I’ll contact them about 5 warnings it discovered. (a slider function we don’t use and 2 on the framework. I just hope it hasn’t depreciated.

    Hello @webworks Have you found any support for the 3clicks template?
    I have several websites with it and when I updated the wordpress the builder disappeared.

    Hello @webworks and @idelafuente,

    Have you found any support or updates for this code? I see that the theme has been pulled from Themeforest. I am in the process of researching a new supported theme, but it will take time.

    Thank you,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘5.5 and Customize feature is gone?’ is closed to new replies.