Support » Plugin: Facebook for WooCommerce » 414 on return to shop

  • Resolved johnc1979

    (@johnc1979)


    Hi,
    I have a client who is getting a 414 error when she returns to the store. This has only happened with the current version of the plugin and only with the one site that I’m aware of. When the 414 page appears the store doesn’t complete the FB connection.
    Any help would be greatly appreciated

Viewing 5 replies - 1 through 5 (of 5 total)
  • I’m having the exact same issue right now. Thought it might be an issue of the browser choice (originally EDGE), however it appears to just be an issue no matter what browser I use. So definitely lookin for help on this.

    Immediately after writing that I figured it out, check with your client to see if they have iThemes Security plugin, or another such plugin and make sure that “Long URI strings” is unchecked. Unchecked that, retried link and BAM, working, and now I just re-activate the security feature.

    Plugin Support Pit Bozionelos

    (@pitbozionelos)

    Hey @johnc1979 & @anthonyrespect ,

    Thank you very much for reaching out to us. Happy to help with this. šŸ™‚

    @anthonyrespect : Great job at troubleshooting this. It’s true that in some cases, security plugins can cause similar issues with some plugins, so it’s good to know that this was the culprit in your case.

    @johnc1979 : As mentioned in this thread, would it be possible to check with your client if they’re using the iThemes Security plugin? If so, could you let me know if making the requested changes helped with your client’s case?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Thread Starter johnc1979

    (@johnc1979)

    That was it. They installed Ithemes Security and unchecking the box solved it

    Plugin Support Pit Bozionelos

    (@pitbozionelos)

    Hey @johnc1979 ,

    Thanks so much for confirming this for me! That’s great news and I’m glad you were able to proceed. šŸ™‚

    I’m going to mark this thread as solved, however, if you have more questions or stumble upon any other issues, don’t hesitate to create a new topic.

    I hope you have an excellent rest of the day!

    Best regards,

    Pit
    SkyVerge

Viewing 5 replies - 1 through 5 (of 5 total)
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