Support » Plugin: BigCommerce For WordPress » 404 Products

  • Trying to use WordPress/Bigcommerce,
    I link current BigCom inventory to WP, sync products, then all products have 404 error.
    Resetting permalinks does not fix.
    If I sign out of all WP accounts, products appear on front end without 404.
    If I sign in as Admin, Editor or even a Customer, it still shows 404.
    If I create a new customer account in WP, I can see it gets added on BigCom dashboard, but still the WP 404 errors still exist.
    I have been struggling with this issue for months now and would like some help before I give up and go with another ecommerce provider.
    I have also tried fresh domain with fresh install of wordpress.
    Strangely however, during my last product import attempt, while the products were still importing, I clicked a product page see what would happen and they showed perfectly well. After the import ended they were back to 404. Is there anything in the set-up process, that triggers after product import, that causes this issue?
    Since my expertise lie in Woocommerce, and I am paying 600 a month to you guys for BigCommerce, there is not a lot keeping me with you.
    I tried live chat on Bigcommerce, just hung there at 3rd in the queue for over an hour. Retried live chat twice and didn’t work again. Tried phone number that didn’t ring out, and tried your email contact form and errors keep happening and I cannot open service request. Not filling me with confidence guys, especially considering this issue has caused many people to have problems, yet no answer that works seems to be published anywhere.
    Any help would be appreciated as I do not want to move ecommerce providers, but I may have to.
    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Heather Barr

    (@hnbarr)

    Hi @andrewbird84, thank you for sharing all of these details. They will be helpful to bring back to the product team so we can take a deeper look at this. I am going to follow up with them and will return to update you here, once I hear back.

    About your experience with support, I am very sorry to hear about the issues you’ve had contacting our agents. If you could send us an email at community@bigcommerce.com with any details you have about your support cases, we can look into those for you. Things like case number(s), email used to contact them, or email on your account can help me locate the case(s) to further investigate what may have happened there.

    Thread Starter andrewbird84

    (@andrewbird84)

    Have you got an update on this?

    Plugin Support Heather Barr

    (@hnbarr)

    Hi there @andrewbird84. I’m working with @yuenvision on this! We are unable to reproduce and would need to be able to do so to look into the issue more. If you’re still experiencing this issue as of today, could you please provide your store URL and credentials for us to observe this in your WP instance?
    Please send this information via email to community@bigcommerce.com.

    • This reply was modified 2 months, 3 weeks ago by Heather Barr.
    Thread Starter andrewbird84

    (@andrewbird84)

    I replied to another thread here on wordpress, and I noticed they have replied. In fact you replied to me over there too. Thank you. I will continue here instead to avoid any back and forth, as this is my original thread. What the issue seems to be is customer groups. But I need to keep customer groups within wordpress for my wholesale and retail customers. I will send over credentials now. I just need retail customers to see retail products and prices, and wholesale customers to see wholesale prices. I see others have working customer groups within WordPress/Bigcommerce so hope I can find solution and stay with you guys instead of changing my entire ecommerce platform to achieve what I want. Thanks in advance. I will email credentials now as requested.

    Thread Starter andrewbird84

    (@andrewbird84)

    Credentials been sent by email as requested. Thank you for your help by the way. Was you having issues with your live chat and contact form last week? Couldn’t contact you no matter what I tried. Glad you are actively responding here though, need to get this sorted asap 🙂

    • This reply was modified 2 months, 3 weeks ago by andrewbird84.
    Plugin Support Heather Barr

    (@hnbarr)

    Hi @andrewbird84, per this new release (v4.15.0) of BigCommerce for WordPress, this has been resolved. You can find the repo here:
    https://github.com/bigcommerce/bigcommerce-for-wordpress/releases/tag/4.15.0

Viewing 6 replies - 1 through 6 (of 6 total)
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