• Resolved webby87

    (@webby87)


    no matter what i try but when i pay through paypal and paypal returns to site (suppose to be confirmation page) it goes to /404 page. (no money taken from paypal)

    All pages are correct, perm links flushed.

    What can i try now?

    Many thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @webby87

    I’m sorry to hear you’re facing this issue on your site.

    Does this issue also persist if you temporarily change your gateway to “Testing” or “Check”?

    I will need some more information to your site, as this seems to be site specific. Please can you provide me with your Site Health Information. To retrieve this information, please navigate to Tools > Site Health > Select the info option at the top of the screen > Copy Information to Clipboard and include this in your next reply.

    Thread Starter webby87

    (@webby87)

    Hi, Andrew!

    Many thanks for your reply. I can confirm changing to Test Only works like a charm.

    When I enable PayPal express again, after PayPal login and confirm transaction it takes me back to my site with 404 page.

    Heres are my Site Health Info:

    
    ### wp-core ###
    
    version: 5.8.1
    site_language: en_GB
    user_language: en_GB
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 8
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/customer/www/swingrz.co.uk/public_html
    wordpress_size: 3.35 GB (3602228765 bytes)
    uploads_path: /home/customer/www/swingrz.co.uk/public_html/wp-content/uploads
    uploads_size: 926.70 MB (971716032 bytes)
    themes_path: /home/customer/www/swingrz.co.uk/public_html/wp-content/themes
    themes_size: 23.05 MB (24168157 bytes)
    plugins_path: /home/customer/www/swingrz.co.uk/public_html/wp-content/plugins
    plugins_size: 226.01 MB (236988976 bytes)
    database_size: 38.11 MB (39960576 bytes)
    total_size: 4.54 GB (4875062506 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: REIGN Child (reign-child-theme)
    version: 3.0.0
    author: Wbcom Designs
    author_website: https://wbcomdesigns.com/
    parent_theme: REIGN (reign-theme)
    theme_features: core-block-patterns, widgets-block-editor, menus, automatic-feed-links, title-tag, custom-logo, post-thumbnails, html5, post-formats, custom-background, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, woocommerce, amp, widgets
    theme_path: /home/customer/www/swingrz.co.uk/public_html/wp-content/themes/reign-child-theme
    auto_update: Disabled
    
    ### wp-parent-theme ###
    
    name: REIGN (reign-theme)
    version: 6.0.0
    author: Wbcom Designs
    author_website: https://wbcomdesigns.com/
    theme_path: /home/customer/www/swingrz.co.uk/public_html/wp-content/themes/reign-theme
    auto_update: Disabled
    
    ### wp-themes-inactive (2) ###
    
    Hello Elementor: version: 2.4.1, author: Elementor Team, Auto-updates disabled
    Twenty Twenty-One: version: 1.4, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (59) ###
    
    (BuddyDev) BuddyPress Poke: version: 1.1.2, author: Anu Sharma, Auto-updates disabled
    Age Verification: version: 2.6, author: Devio Digital, Auto-updates disabled
    Akismet Anti-Spam: version: 4.2.1, author: Automattic, Auto-updates disabled
    AyeCode Connect: version: 1.2.8, author: AyeCode, Auto-updates disabled
    BP Better Messages (Premium): version: 1.9.9.61, author: WordPlus, Auto-updates disabled
    BP Profile Search: version: 5.4.3, author: Andrea Tarantini, Auto-updates disabled
    BuddyDev Dashboard: version: 1.0.4, author: BuddyDev.com, Auto-updates disabled
    BuddyPress: version: 9.1.1, author: The BuddyPress Community, Auto-updates disabled
    BuddyPress Follow: version: 1.3-alpha, author: Andy Peatling, r-a-y, Auto-updates disabled
    BuddyPress Global Search: version: 1.2.1, author: BuddyBoss, Auto-updates disabled
    BuddyPress Member Blog: version: 1.3.0, author: Wbcom Designs, Auto-updates disabled
    BuddyPress Member Types Pro: version: 1.4.8, author: BuddyDev, Auto-updates disabled
    BuddyPress Moderation Pro: version: 3.3.0, author: wbcomdesigns (latest version: 3.3.0), Auto-updates disabled
    BuddyPress Modify Member Directory/Header: version: 1.6.0, author: Wbcom Designs, Auto-updates disabled
    BuddyPress Notifications Widget: version: 1.3.2, author: BuddyDev, Auto-updates disabled
    BuddyPress Private Community Pro: version: 2.1.0, author: wbcomdesigns, Auto-updates disabled
    BuddyPress Profile Completion: version: 1.0.8, author: BuddyDev, Auto-updates disabled
    BuddyPress Quotes: version: 1.8.0, author: wbcomdesigns, Auto-updates disabled
    BuddyPress Xprofile Custom Field Types: version: 1.2.0, author: BuddyDev, Auto-updates disabled
    Classic Widgets: version: 0.2, author: WordPress Contributors, Auto-updates disabled
    Colorlib Login Customizer: version: 1.3.0, author: Colorlib, Auto-updates disabled
    CSS Hero: version: 5.0.6, author: The CSS Hero Team, Auto-updates disabled
    Elementor: version: 3.4.5, author: Elementor.com (latest version: 3.4.6), Auto-updates disabled
    Elementor Pro: version: 3.4.2, author: Elementor.com, Auto-updates disabled
    GDPR Cookie Consent: version: 2.0.6, author: WebToffee, Auto-updates disabled
    GeoDirectory: version: 2.1.1.8, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Advanced Search Filters: version: 2.1.1.0, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Custom Post Types: version: 2.1.0.4, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory Location Manager: version: 2.1.1.0, author: AyeCode Ltd, Auto-updates disabled
    GeoDirectory reCAPTCHA: version: 2.1.0.2, author: AyeCode Ltd, Auto-updates disabled
    GEO my WP: version: 3.7.1, author: Eyal Fitoussi, Auto-updates disabled
    GMW Add-on - BP Xprofile Geolocation: version: 1.6.0.1, author: Eyal Fitoussi, Auto-updates disabled
    GMW Add-on - Buddypress Members Directory Geolocation: version: 1.5.6, author: Eyal Fitoussi, Auto-updates disabled
    LoginWP (Formerly Peter's Login Redirect): version: 3.0.0.4, author: LoginWP Team, Auto-updates disabled
    Ninja Forms: version: 3.6.3, author: Saturday Drive, Auto-updates disabled
    Paid Memberships Pro: version: 2.6.3, author: Stranger Studios, Auto-updates disabled
    Premium Addons for Elementor: version: 4.5.8, author: Leap13, Auto-updates disabled
    Premium Addons PRO: version: 2.5.3, author: Leap13, Auto-updates disabled
    Really Simple SSL: version: 5.1.2, author: Really Simple Plugins, Auto-updates disabled
    rtMedia for WordPress, BuddyPress and bbPress: version: 4.6.6, author: rtCamp (latest version: 4.6.7), Auto-updates disabled
    rtMedia Membership: version: 2.2.4, author: rtCamp, Auto-updates disabled
    rtMedia Sorting: version: 1.2.0, author: rtCamp, Auto-updates disabled
    Screets Live Chat: version: 2.9.5, author: Screets, Auto-updates disabled
    User Role Editor: version: 4.60.2, author: Vladimir Garagulya, Auto-updates disabled
    Verified Member for BuddyPress: version: 1.2.1, author: Themosaurus (latest version: 1.2.2), Auto-updates disabled
    W3 Total Cache: version: 2.1.9, author: BoldGrid, Auto-updates disabled
    Wbcom Designs- BuddyPress Hashtags: version: 2.5.2, author: wbcomdesigns, Auto-updates disabled
    Wbcom Designs - Buddypress Member Profile Views: version: 1.0.0, author: Wbcom Designs<admin@wbcomdesigns.com>, Auto-updates disabled
    Wbcom Designs - BuddyPress Member Reviews: version: 2.5.0, author: Wbcom Designs, Auto-updates disabled
    Wbcom Designs - BuddyPress Reactions and Status: version: 2.0.0, author: wbcomdesigns, Auto-updates disabled
    Wbcom Essential: version: 3.4.1, author: Wbcom Designs (latest version: 3.4.2), Auto-updates disabled
    WP-Discourse: version: 2.3.0, author: Discourse, Auto-updates disabled
    WP Discourse Shortcodes: version: 0.24, author: scossar, Auto-updates disabled
    WP Easy Updates: version: 1.1.18, author: AyeCode Ltd, Auto-updates disabled
    WP Event Manager: version: 3.1.22, author: WP Event Manager, Auto-updates disabled
    WP File Manager: version: 7.1.2, author: mndpsingh287, Auto-updates disabled
    WP HTML Mail - Email Template Designer: version: 3.0.9, author: Hannes Etzelstorfer // codemiq, Auto-updates disabled
    WP Mail SMTP Pro: version: 3.1.0, author: WPForms, Auto-updates disabled
    WP Offload Media Lite: version: 2.5.5, author: Delicious Brains, Auto-updates disabled
    
    ### wp-plugins-inactive (6) ###
    
    Buddypress Stats: version: 1.0.0, author: Wbcom Designs, Auto-updates disabled
    BuddyPress Sticky Post: version: 1.7.5, author: wbcomdesigns, Auto-updates disabled
    MatchPress: version: 1.0.1, author: Themosaurus, Auto-updates disabled
    Member Swipe for BuddyPress: version: 1.1.5, author: Themosaurus, Auto-updates disabled
    rtAmazon S3: version: 1.6.3, author: rtCamp, Auto-updates disabled
    rtMedia Custom Attributes: version: 1.2.9, author: rtCamp, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    imagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.27
    
    ### wp-server ###
    
    server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.4.24 64bit
    php_sapi: apache2handler
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 768M
    max_input_time: 120
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.66.0 OpenSSL/1.1.1l-fips
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.32-35-log
    client_version: mysqlnd 7.4.24
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/customer/www/swingrz.co.uk/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/swingrz.co.uk/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 768M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: true
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### buddypress ###
    
    version: 9.1.1
    active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups, Site Tracking
    template_pack: BuddyPress Nouveau 9.1.1
    ! hide-loggedout-adminbar: Yes
    ! bp-disable-account-deletion: Yes
    ! bp-disable-avatar-uploads: Yes
    ! bp-disable-cover-image-uploads: Yes
    bp-enable-members-invitations: undefined
    ! bp-disable-profile-sync: Yes
    ! bp_restrict_group_creation: Yes
    ! bp-disable-group-avatar-uploads: Yes
    ! bp-disable-group-cover-image-uploads: Yes
    ! bp-disable-blogforum-comments: Yes
    _bp_enable_heartbeat_refresh: Yes
    _bp_enable_akismet: Yes
    
    ### wp_mail_smtp ###
    
    version: 3.1.0
    license_key_type: elite
    debug: No debug notices found.
    db_tables: wp_3dh27a2d75_wpmailsmtp_tasks_meta, wp_3dh27a2d75_wpmailsmtp_debug_events, wp_3dh27a2d75_wpmailsmtp_emails_log
    lite_install_date: May 29, 2021 @ 6:01am
    pro_install_date: May 17, 2021 @ 8:15pm
    email_log_entries: 184
    
    ### pmpro ###
    
    pmpro-cron-jobs: pmpro_cron_expire_memberships (2021-10-19 16:44:57) | 
    pmpro_cron_expiration_warnings (2021-10-20 06:53:10) | 
    pmpro_cron_admin_activity_email (2021-10-20 10:30:00) | 
    pmpro_cron_credit_card_expiring_warnings (2021-10-31 18:53:09)
    pmpro-gateway: PayPal Express
    pmpro-gateway-env: Live/Production
    pmpro-orders: 53 orders
    pmpro-discount-codes: 0 discount codes
    pmpro-membership-levels: {
        "1": {
            "id": "1",
            "name": "Free",
            "description": "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras vitae fermentum mauris. Vivamus posuere turpis finibus mi tristique blandit. Sed tristique, velit ac varius eleifend, leo orci tincidunt leo, vitae interdum ante nulla ac ante. In eleifend at est in placerat. Donec vulputate velit in purus rhoncus pellentesque. Fusce iaculis, augue vel bibendum luctus, orci justo vulputate lorem, ut faucibus orci libero ac leo. Nulla facilisi. Praesent maximus vulputate mi, sit amet maximus magna molestie eu. Etiam vitae mollis urna. Sed hendrerit leo eu massa ullamcorper, in accumsan sapien consequat. Suspendisse potenti.\r\n<ul>\r\n \t<li>Fusce sit amet odio a diam<\/li>\r\n \t<li>Nam placerat nisl quis ligula hendrerit<\/li>\r\n \t<li>Ut sed malesuada ante. Sed lorem ligula<\/li>\r\n \t<li>Maecenas in augue pulvinar<\/li>\r\n<\/ul>",
            "confirmation": "Donec vulputate velit in purus rhoncus pellentesque. Fusce iaculis, augue vel bibendum luctus, orci justo vulputate lorem, ut faucibus orci libero ac leo. Nulla facilisi. Praesent maximus vulputate mi, sit amet maximus magna molestie eu. Etiam vitae mollis urna. Sed hendrerit leo eu massa ullamcorper, in accumsan sapien consequat. Suspendisse potenti.",
            "initial_payment": 0,
            "billing_amount": 0,
            "cycle_number": "0",
            "cycle_period": "Day",
            "billing_limit": "0",
            "trial_amount": 0,
            "trial_limit": "0",
            "allow_signups": "1",
            "expiration_number": "0",
            "expiration_period": ""
        },
        "2": {
            "id": "2",
            "name": "Gold - 30 Days",
            "description": "This is to purchase a month membership to Swingrz.co.uk.\r\n\r\nYou <strong>WILL NOT <\/strong>be recharged once your membership ends.",
            "confirmation": "Thank You for purchasing a month membership!",
            "initial_payment": 5,
            "billing_amount": 0,
            "cycle_number": "0",
            "cycle_period": "",
            "billing_limit": "0",
            "trial_amount": 0,
            "trial_limit": "0",
            "allow_signups": "1",
            "expiration_number": "30",
            "expiration_period": "Day"
        },
        "3": {
            "id": "3",
            "name": "Gold - 6 Months",
            "description": "This is to purchase a six months membership to Swingrz.co.uk.\r\n\r\nYou <strong>WILL NOT <\/strong>be recharged once your membership ends.",
            "confirmation": "Thank You for purchasing six months membership!",
            "initial_payment": 24,
            "billing_amount": 0,
            "cycle_number": "0",
            "cycle_period": "",
            "billing_limit": "0",
            "trial_amount": 0,
            "trial_limit": "0",
            "allow_signups": "1",
            "expiration_number": "6",
            "expiration_period": "Month"
        },
        "4": {
            "id": "4",
            "name": "Gold - 1 Year",
            "description": "This is to purchase a years membership to Swingrz.co.uk.\r\n\r\nYou <strong>WILL NOT <\/strong>be recharged once your membership ends.",
            "confirmation": "Thank You for purchasing a years membership!",
            "initial_payment": 36,
            "billing_amount": 0,
            "cycle_number": "0",
            "cycle_period": "",
            "billing_limit": "0",
            "trial_amount": 0,
            "trial_limit": "0",
            "allow_signups": "1",
            "expiration_number": "1",
            "expiration_period": "Year"
        }
    }
    pmpro-custom-templates: {
        "pages": {
            "last_updated": "2021-06-16 14:19:06"
        }
    }
    
    
    Plugin Author Andrew Lima

    (@andrewza)

    It looks like you have some custom page templates for Paid Memberships Pro, can you tell me what pages you have customized?

    Thread Starter webby87

    (@webby87)

    Hi, Andrew.

    All I’ve done is created new pages and placed the PM Pro short codes to those pages.

    Nothing has been customized

    Plugin Author Andrew Lima

    (@andrewza)

    It shows that there are custom page templates for Paid Memberships Pro. This may be interfering or outdated and causing an issue.

    This issue is site specific, I recommend in disabling all plugins except Paid Memberships Pro (and set your theme to TwentTwentyOne) temporarily to see if the issue persists.

    You may reactivate each plugin individually and test checkout again after each activation. The last item activated is conflicting with your checkout process.

    Thread Starter webby87

    (@webby87)

    Hi, Andrew!

    Found the plugin which was blocking 🙂

    many thanks for your help

    • This reply was modified 9 months, 2 weeks ago by webby87. Reason: Resolved
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘404 page after paypal checkout’ is closed to new replies.