Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » 404 on edit ticket for ticket user created

  • Resolved LabelGrid



    We are unable to edit tickets as we get a 404.
    Tried to save permalinks and disabled all other plugins but still having the issue.

    Plugin works with no issue if i create manually a ticket thru the admin, i believe this is related to front-end user created tickets.


Viewing 3 replies - 1 through 3 (of 3 total)
  • Colin


    @labelgrid How were you able to resolve this issue. I believe I am experiencing something similar. On the ticket edit page in the Admin, I only see the title and creator meta boxes, and nothing else. Upon inspecting the console errors there is a 500 response for post.php. I can’t edit or respond to the ticket that was submitted…

    Is that what you experienced? Or something different? Let me know. Much appreciated. Cheers!



    Never mind! I found the issue and resolved it. Please see my other ticket here for the details of my specific 500 error response issue in the wp-admin ticket details page.

    Plugin Author melliesou


    Hi @colinsafranek,

    Glad you found the issue here! Please let me know if you have any other questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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