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[resolved] 404 Error, Using Active Web Hosting, cgi please help! (19 posts)

  1. marcusmillsproductions
    Member
    Posted 4 years ago #

    Hi guys,
    I am on my third day trying to install this.

    Originally, my web hosts' tutorial gave me specific instructions for downloading WordPress 2.7 and installing it via http://cgi.yourdomain.com/wordpress/wp-admin/install.php - I had to sign in to my cgi account to upload everything, but when I ran the url to setup it worked and everything came out great.
    Tutorial Source: http://www.activewebhosting.com/faq/scripts-wordpress.html

    The problem is that I did not want my url to be cgi.marcusmillsproductions.com when I know there has to be a way to just have it on my ftp so that the address is http://www.marcusmillsproductions.com.

    So I deleted the files, logged into my ftp and tried doing it that way following the wordpress instructions, the 5 minute install and everything else I could read online.

    I downloaded WordPress 3.0.4, unzipped, edited wp-config-sample.php and saved it to wp-config.php; I uploaded all the files inside the wordpress folder directly to my ftp, and typed in http://marcusmillsproductions.com/wp-admin/install.php and received a 404 error.

    I deleted everything from my ftp, and tried uploading the entire WordPress folder.
    Same 404 error.

    After reading everything from the forums, I even tried creating a 'public_html' folder and uploading everything to that within my ftp - I still received a 404 error.

    I found a really cool theme that I would like to use, and I am in the process of graduating so I want to be able to get this done without having a fourth day - I am so frustrated. (Theme: http://themeforest.net/item/onixus-corporate-business-wordpress-theme-3/147964

    I am even willing to pay - if anyone can please help me, I would greatly appreciate it.

  2. WP Hosting Australia
    Member
    Posted 4 years ago #

    Hi Marcus,

    You shouldn't need to create a public_html folder, it should just be there. It is likely the host uses a different name like "html_docs" or something like that.

    Ask your host to confirm the document root for uploading the files as everything else you have done should work.

    Also make sure the FTP account you are using is the root account, not a different user as the files my end up in a sub-directory.

    Let us know how you go :)

  3. WP Hosting Australia
    Member
    Posted 4 years ago #

    Just noticed http://www.marcusmillsproductions.com/ comes back with "Directory Listing Denied"

    So it appears there are no index pages in your document root.

  4. marcusmillsproductions
    Member
    Posted 4 years ago #

    Hi WP Hosting Australia, I appreciate your time and help.

    I have been trying to contact my web host via phone and email, and it appears as if I am at a dead end: I am looking into other web hosts that could help me preinstall wordpress if I buy and transfer.

    In terms of the index pages with the document root, what would you recommend? (Any chance it can be broken down, this WordPress experience is new to me)

    I also tried changing the name to html_docs...nothing. :/

  5. WP Hosting Australia
    Member
    Posted 4 years ago #

    What does your directory structure look like when you log into FTP?

  6. marcusmillsproductions
    Member
    Posted 4 years ago #

    Aside from the html_docs folder, I also have a logs folder (directory)

  7. WP Hosting Australia
    Member
    Posted 4 years ago #

    Try placing a blank index.html file in the folder where html_docs and logs are.

    This will help find out if that is the document root.

  8. marcusmillsproductions
    Member
    Posted 4 years ago #

    Can it be a blank file?

  9. WP Hosting Australia
    Member
    Posted 4 years ago #

    Yes, or type in "test", it doesn't matter as long as it's named "index.html"

  10. marcusmillsproductions
    Member
    Posted 4 years ago #

    I placed a blank index.html (sorry I overlooked that you specified blank) in both directories...still nothing. :/

  11. WP Hosting Australia
    Member
    Posted 4 years ago #

    -- root <- you put it here?
    ---- html_docs
    ---- logs

  12. marcusmillsproductions
    Member
    Posted 4 years ago #

    Update: I added the index.html file into the open ftp directory when I first get in, and it looks like when I went to marcusmillsproductions.com it changed to a blank screen.

  13. WP Hosting Australia
    Member
    Posted 4 years ago #

    It works!

    Go here and you'll see the error gone and a blank screen - http://www.marcusmillsproductions.com/

    Now upload your WP files where you put the file :)

  14. marcusmillsproductions
    Member
    Posted 4 years ago #

    Yes.

  15. marcusmillsproductions
    Member
    Posted 4 years ago #

    Okay, so I am transferring the files from html_docs to the root and seeing what happens.

  16. marcusmillsproductions
    Member
    Posted 4 years ago #

    Did it. Now when I go on marcusmillsproductions.com, it's still blank. When I go to http://marcusmillsproductions.com/wp-admin/install.php, it still gives me a 404 error :/

  17. WP Hosting Australia
    Member
    Posted 4 years ago #

    It's still blank

    Now you can remove the index.html, that was for testing.

    it still gives me a 404 error

    Download a fresh copy of WP and upload again.

  18. marcusmillsproductions
    Member
    Posted 4 years ago #

    I downloaded everything to the root, still nothing. At that time, GoDaddy returned my call. I was very specific that I want a FTP and domain transfer with file hosting. I am in the process of transferring my domain name now, and GoDaddy even had WordPress preinstalled - so once I get this unlocked so it can transfer I will finally be able to have it!

    Thank you so much for your help. I really appreciate your patience and time.

    I'll let you know how it goes!

  19. WP Hosting Australia
    Member
    Posted 4 years ago #

    Good luck!

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