Title: 404 / 500 Internal Server Error Last modified: August 20, 2016 --- # 404 / 500 Internal Server Error * [axeldev](https://wordpress.org/support/users/axeldev/) * (@axeldev) * [13 years, 1 month ago](https://wordpress.org/support/topic/404-500-internal-server-error/) * Hello, * Thanks for an amazing plugin. I’m really hoping I can fix these issues to get it working properly. I’m using the latest version (0.9.3). * Most things are working fine on my install (child theme of TwentyEleven): emails getting sent out, subscriptions etc. However I have 2 issues I can’t seem to fix: * 1. 404 / Page Not Found: I can’t preview any emails or view them on the site. I’ve tried re-saving permalinks as instructed, to no avail. I’m using a custom structure (/%post_id%/%postname%/) along with BulletProof Security (if that is relevant). * 2. 500 Internal Server Error I see this when trying to preview an email: * Forbidden * You don’t have permission to access /emails/1006dd0d121cb9c/ on this server. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. * Thank you very much. * [http://wordpress.org/extend/plugins/sendpress/](http://wordpress.org/extend/plugins/sendpress/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [13 years, 1 month ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612752) * Hi Axeldev, * Can you send the debug info to [tester@sendpress.com](https://wordpress.org/support/topic/404-500-internal-server-error/tester@sendpress.com?output_format=md). You can find the info here: [https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/](https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/) * I setup a test system and see if i can figure out what is going on. * Thanks, Josh * [boybawang](https://wordpress.org/support/users/boybawang/) * (@boybawang) * [13 years, 1 month ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612796) * Hi – I’m also having the same problem as axeldev, with regards to #2 above ( 500 Internal Server Error when trying to view an email). Any luck with that? I also had this problem prior to the upgrade to 0.9.3. Thanks, Pete * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [13 years, 1 month ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612850) * HI axeldev and boybawang, * Could you send a test email to [tester@sendpress.com](https://wordpress.org/support/topic/404-500-internal-server-error/tester@sendpress.com?output_format=md) * Thanks, Josh * Thread Starter [axeldev](https://wordpress.org/support/users/axeldev/) * (@axeldev) * [13 years, 1 month ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612851) * Hi Josh, * Thanks a lot, I sent you a test email earlier. * Cheers, Axel * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [13 years ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612863) * Hi Guys, * Are you still seeing the 500 errors? * Thanks, Josh * [boybawang](https://wordpress.org/support/users/boybawang/) * (@boybawang) * [13 years ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612864) * Yes, when I try previewing an email I see the 500 error. Just like axeldev, I’m also using Bulletproof security. * Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/) * (@joshl) * [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612867) * Hi Guys, * We made some updates to how the permalinks are created with the latest release. Not sure if you are still having issue’s but if you get a chance to test the latest version i would appreciate it. * Thanks, Josh * [boybawang](https://wordpress.org/support/users/boybawang/) * (@boybawang) * [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612868) * Still getting 500 Internal Server Error when trying to view an email after the upgrade. * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612885) * We just released the new version last night. Could you try upgrading and let us know? * Thanks, * [boybawang](https://wordpress.org/support/users/boybawang/) * (@boybawang) * [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612886) * Still getting 500 Internal Server Error after upgrading. * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612887) * If you are on .9.4 try this KB. * [http://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/](http://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/) * If that doesn’t fix I’d like to rule out a conflict. Try this. * [http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/](http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/) Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘404 / 500 Internal Server Error’ is closed to new replies. * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185) * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sendpress/) * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/) * 11 replies * 4 participants * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/) * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/404-500-internal-server-error/#post-3612887) * Status: not resolved