Support » Plugin: Jetpack by WordPress.com » 403 forbiden public-api.wordpress.com/pinghub/wpcom/me/newest-note-data

  • Resolved sarags

    (@sarags)


    Hi, my google chrome console is giving this error

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

    Can you please help?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi there, Thanks for reporting this, and sorry for the trouble!

    That sounds something related with the websocket.
    Could you do the test below and let me know what you find out?

    – Flush your site cache
    – Temporarily deactivate your caching plugin
    – Check if the Websocket console error appears when you are not logged into WordPress.com AND if you’re logged in.

    Let me know what you find out and thanks for the cooperation!

    Hi,

    Thanks for the quick answer. Here are the test results.

    – Flush your site cache -> still have the error
    – Temporarily deactivate your caching plugin -> still have the error
    – Check if the Websocket console error appears when you are not logged into WordPress.com AND if you’re logged in – No error if i’m not logged in

    • This reply was modified 1 year, 4 months ago by  sarags.

    Very keen to hear the answer on this one. I’ve just started getting this message today.

    Plugin Contributor Stef

    (@erania-pinnera)

    Thanks for the great feedback, @sarags! I have passed the info over so I hope to have more news to share with you very soon about that.

    @delahoc have you tried the suggestions above? What did you find out?

    I deactivated Jetpack and the errors stopped. So I’m waiting on any news you have before I reactivate it. I’m not keen to do that just yet as the errors stop other scripts from running. Clearing caches had no effect.

    • This reply was modified 1 year, 4 months ago by  delahoc.

    Hi @erania-pinnera

    Even I am facing the same issue since few weeks.Also because of which some of the posts are showing page not found after publishing the article.

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @rishi2411!
    It looks like your issue might be a bit different due to the page not found element.

    Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post

    I’d be awesome also if you could test the solutions I mentioned above and let us know how it went.
     
    Thank you!

    Hi @erania-pinnera

    Thanks for the quick response.Will generate a new thread and share the results of the above tests on that.

    Plugin Contributor Stef

    (@erania-pinnera)

    Awesome! Thanks very much!

    Was this fixed? I’m getting the same error (original thread).

    Plugin Contributor Stef

    (@erania-pinnera)

    Hi @vidyut!
    Could you please start your own thread, as per the Forum Welcome?
    https://wordpress.org/support/plugin/jetpack#new-post
     
    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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