Plugin Support
WFAdam
(@wfadam)
Hello @expatphilippinesbacolodnews and thanks for reaching out to us!
A 403 error usually points at the Firewall that is causing the block. Is the 403 a branded Wordfence block page or what details can you provide about it?
Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
Thanks!
Thread Starter
Steve B
(@expatphilippinesbacolodnews)
Thanks, but I can’t find the link you mention after checking the whole of that page here:
here it is.
Thread Starter
Steve B
(@expatphilippinesbacolodnews)
Never mind. I have found out my home IP address is blacklisted through no fault of mine. It was BL in 2019 before it was assigned to me by my ISP. I am reaching out to my ISP to either have the BL removed or assign me a new IP address.
I would also add the problem has gone away since I deactivated the Anti-Spam Clean Talk plugin on my WordPress websites.
Plugin Support
WFAdam
(@wfadam)
Thanks for letting us know!
It sounds like your IP might have been on a blocklist like you mentioned.
As for the Anti-Spam plugin, I haven’t seen anyone else mention that issue before. It was causing a 500 error? Have you reached out to their support at all yet?
Thanks again for the information!
Thread Starter
Steve B
(@expatphilippinesbacolodnews)
It is confirmed it’s on a blocklist from a previous user well before the IP address was assigned to me by my ISP.
Funnily enough, my ISP is about to install a free fiber upgrade with a new router and thus new IP address. I will check to see if that is blocked before they leave 🙂
As for the plugin, I read a thread on their support forum from someone with the same experience as me. They simply said it wasn’t the plugin but since I deactivated it in all my websites, the problem went away. Go figure!
