Support » Plugin: YouTube » 403 Forbidden Error when trying to save the plugin settings

  • Hello,

    I’ve installed the plugin but when i tried to save the settings i keep getting this error

    403
    Forbidden
    Access to this resource on the server is denied!

    I’ve tried: disabled the plugins, uninstaling the plugin but the error is the same.

    Please help me!

    What can I do?

Viewing 9 replies - 1 through 9 (of 9 total)
  • I just installed this plugin, and am having the same problem.

    Plugin Author embedplus

    (@embedplus)

    Please ask your server host company if they have a security feature called “mod_security” and if it is turned on.

    -EmbedPlus Team

    cosmin969

    (@cosmin969)

    Yes, they have a security feature called “mod_security” and it is turned on. What to do?

    syzygist

    (@syzygist)

    I got tired of waiting around for an answer and switched to Video Gallery – YouTube Playlist, Channel Gallery by YotuWP instead, which was easier to set up and did not throw errors.

    Plugin Author embedplus

    (@embedplus)

    @cosmin969

    That security feature is giving you a false positive when you try to save your settings. It’s a somewhat common issue with WordPress in general (just Google: wordpress mod_security 403).

    Do you have access to your server error logs? If so, try saving your settings again to produce the 403 error, then ask your host to send you the log that recorded that 403 error. The lines that have the 403 error will have additional info on what happened. If you send that to us, that will give us an idea of what specific piece mod_security is falsely flagging.

    Another option, probably easier option, is to ask your host to turn off mod_security, but we recommend this only as a last resort.

    -EmbedPlus Team

    AMC4x4

    (@amc4x4)

    Hello, I had this issue as well, and after disabling mod_security (and waiting a few minutes) I was able to get the API key entered. Can I turn it back on once the key is entered? Is it just the API key entering that triggers the mod_security rule? I would rather not leave it off. Thanks!

    Plugin Author embedplus

    (@embedplus)

    Hi,

    The problem is if you want to save other settings in the future. We don’t want you to have to keep turning things on and off. To help pinpoint the real source of the issue, we need you to follow this paragraph:

    Do you have access to your server error logs? If so, try saving your settings again to produce the 403 error, then ask your host to send you the log that recorded that 403 error. The lines that have the 403 error will have additional info on what happened. If you send that to us, that will give us an idea of what specific piece mod_security is falsely flagging.

    Also, what is your hosting company?

    -EmbedPlus Team

    Plugin Author embedplus

    (@embedplus)

    You can email the logs to:

    ext @ embedplus . com

    • This reply was modified 1 month, 4 weeks ago by  embedplus.
    Plugin Author embedplus

    (@embedplus)

    Hello?

Viewing 9 replies - 1 through 9 (of 9 total)
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