Support » Plugin: Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream » 403 Forbidden Error when trying to save the plugin settings

  • Resolved cosmin969

    (@cosmin969)


    Hello,

    I’ve installed the plugin but when i tried to save the settings i keep getting this error

    403
    Forbidden
    Access to this resource on the server is denied!

    I’ve tried: disabled the plugins, uninstaling the plugin but the error is the same.

    Please help me!

    What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author embedplus

    (@embedplus)

    Please ask your server host company if they have a security feature called “mod_security” and if it is turned on.

    [ Signature deleted ]

    • This reply was modified 4 months, 3 weeks ago by Jan Dembowski.

    Yes, they have a security feature called “mod_security” and it is turned on. What to do?

    Plugin Author embedplus

    (@embedplus)

    @cosmin969

    That security feature is giving you a false positive when you try to save your settings. It’s a somewhat common issue with WordPress in general (just Google: wordpress mod_security 403).

    Do you have access to your server error logs? If so, try saving your settings again to produce the 403 error, then ask your host to send you the log that recorded that 403 error. The lines that have the 403 error will have additional info on what happened. If you send that to us, that will give us an idea of what specific piece mod_security is falsely flagging.

    Another option, probably easier option, is to ask your host to turn off mod_security, but we recommend this only as a last resort.

    [ Signature deleted ]

    • This reply was modified 4 months, 3 weeks ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘403 Forbidden Error when trying to save the plugin settings’ is closed to new replies.