Title: 403 Forbidden Error Last modified: August 22, 2016 --- # 403 Forbidden Error * Resolved [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 4 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/) * We have installed the plugin and followed the instructions for setting it up. However, when trying to register, whenever we submit the registration form we get a page with this error: * — Forbidden * You don’t have permission to access /registration/ on this server. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. — * Also the URL shows as /registration/? * Could you please help us figure out what we need to do to get things working? * Thank you! * [https://wordpress.org/plugins/event-registration/](https://wordpress.org/plugins/event-registration/) Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/403-forbidden-error-31/page/2/?output_format=md) [→](https://wordpress.org/support/topic/403-forbidden-error-31/page/2/?output_format=md) * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678315) * It sounds like a file permission error on the server. Please check re: [http://codex.wordpress.org/Changing_File_Permissions](http://codex.wordpress.org/Changing_File_Permissions) * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678327) * Thank you very much for your response! * I have looked at the Changing File Permissions page, but am not sure which file we need to change. Can you please tell us which file we need to change the permissions of to get it working? * What is also very confusing here is that we have installed the plugin on two separate websites which have different core files, both of these websites are on different servers, provided by different web hosts. And yet we are getting the exact same error on both of them. So we are just at a loss as to what we need to do to get things working. Any help you can provide in getting this solved is greatly appreciated. * Thank you! * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678332) * Did you use the same plugin files on both servers or did you install the plugin from the WordPress Repository? Have you tried deactivating all the other plugins and test? DO both sites use the same theme? Try switching themes and test. * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678338) * 1. We installed the plugin through the dashboard of both sites (if that is the repository, then yes, we used that method). We did not download the files separately and upload via FTP. * 2. Yes, we have tried deactivating all other plugins, and this does not solve the issue. * 3. Both sites use different themes (different core files). We have tried switching themes and this does not solve the issue. Just tried again by switching to the WordPress default Twenty Fifteen theme and still the problem occurs. * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678342) * Might sound crazy but the only commonality is your computer. Maybe a caching or javascript issue. Have you tested it from another machine? * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678343) * Ok, I have now tested on 2 separate Macs and 2 separate PC’s. And on both websites the same error occurs every time we submit the registration: * — Forbidden * You don’t have permission to access /registration/ on this server. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. — * If these websites weren’t completely different from one another, I would assume that it is a problem with the site. But they are completely different websites, on different servers, so am really at a loss as to what we need to do to get it working? * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678349) * Hi Clearsope, * Please post the URL so I can look at the reg pages. * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678360) * Thanks – here is the website that we are working with: * [http://www.soulfulmountainyoga.com/calendar/](http://www.soulfulmountainyoga.com/calendar/) * Also here is the 2nd example, on a completely different server and using the WordPress 2015 theme, which has the same problem: [http://test.freeworldhosting.org/events/](http://test.freeworldhosting.org/events/) * Thank you! * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678363) * Can you confirm that you have created a Registration page with the shortcode { EVRREGIS} in it and that it is a **Public** page. You also have to set the Registration page in the Plugins main Options. * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678364) * Also it looks like they are both hosted by the same company. Even if they are on different servers they are subject to the same server set-ups and it might be a file permissions problem. I’m thinking its more likely a Plugin set-up issue but just saying. * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678367) * Yes, in both instances we created a Registration page with the shortcode {EVRREGIS} in it, and that page is ‘public’. * Also, they are not hosted by the same hosting company. One of the sites is hosted through Hostgator and the other is hosted through Bluehost. * Thank you! * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678373) * They are both owned by the same company and if you trace the IP’s go to the same location in Utah. * Can you also confirm that the settings are showing the correct Registration page. * Main registration page: * Otherwise I’m running out of ideas 🙁 * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678374) * Yes, in both cases the registration page is set to Registration, which has the{ EVRREGIS} code on it. * That is interesting to know that Bluehost and Hostgator are owned by the same company. Both of them are fairly large hosting companies, so I am very surprised that, if it is a hosting/server side issue, no one else has reported this problem before. * Well, it looks like we are out of luck then for using the Event Registration plugin, which is definitely a bummer as it is exactly what we need. * Thank you very much for your support and for taking the time to try to help get things working. * As a last resort – are there any alternative plugins you could suggest we use instead? * Thank you! * Plugin Author [Radices](https://wordpress.org/support/users/radices/) * (@radices) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678375) * I had a site running EVR on BlueHost so I agree that its unlikely you’d be the only one too. Just looking any for differences to help debug the issue. * In cpanel on the hosting account launch the file manager. You will be able to see what the file permisions are on the far right column. Check wp-content/plugins/ event-registration and **sub folders** make sure all are set to 755. The files themselves should be 644. * Thread Starter [clearscope](https://wordpress.org/support/users/clearscope/) * (@clearscope) * [11 years, 3 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/#post-5678376) * Ok so just had a look at the file permissions and all of the folders seem to be set to 0755 and the files to 0644. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/403-forbidden-error-31/page/2/?output_format=md) [→](https://wordpress.org/support/topic/403-forbidden-error-31/page/2/?output_format=md) The topic ‘403 Forbidden Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/event-registration_edf8fe.svg) * [Event Registration](https://wordpress.org/plugins/event-registration/) * [Support Threads](https://wordpress.org/support/plugin/event-registration/) * [Active Topics](https://wordpress.org/support/plugin/event-registration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/event-registration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/event-registration/reviews/) ## Tags * [403 forbidden error](https://wordpress.org/support/topic-tag/403-forbidden-error/) * 20 replies * 2 participants * Last reply from: [Radices](https://wordpress.org/support/users/radices/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/403-forbidden-error-31/page/2/#post-5678411) * Status: resolved