Title: 403 error when trying to save changes
Last modified: August 31, 2016

---

# 403 error when trying to save changes

 *  Resolved [Jalopy](https://wordpress.org/support/users/jalopy/)
 * (@jalopy)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/403-error-when-trying-to-save-changes/)
 * I get this 403 error (Aceess is forbidden to the requested page)every time I 
   try to change a mega menu setting.
 * If I remove the pages from the database it works! I have asked the host to check
   the security settings but still cant use the plugin when I restore my pages in
   the database, wpap_posts table, how can a db entry for a page affect the plugin.
   If I can’t resolve this i will have to remove the plugin
 * [https://wordpress.org/plugins/megamenu/](https://wordpress.org/plugins/megamenu/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Jalopy](https://wordpress.org/support/users/jalopy/)
 * (@jalopy)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/403-error-when-trying-to-save-changes/#post-7201178)
 * If I could get this problem resolved, the plugin is very good and professional.
 * I have tried changing htaccess file and checked the cpanel suhosin. These had
   no effect.
 * PLEASE could anyone suggest what the problem is – we have put several days of
   work into creating the menus and trying to track down this bug.
 *  Plugin Author [megamenu](https://wordpress.org/support/users/megamenu/)
 * (@megamenu)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/403-error-when-trying-to-save-changes/#post-7201307)
 * Hi Jalopy,
 * For the 403 error you will need to get in touch with your host and ask them to
   look through the error logs and find out what is causing it.
 * I suspect they have mod_security setup and one of the rules is being triggered
   when the menu is saved. The only way to find this out is to look through the 
   server error logs, once the problem has been found, you can (at least on my host–
   SiteGround) add a line to .htaccess to disable that particular mod_security rule.
 * I’m afraid there’s no way to stop it from happening on this end, it is a server
   configuration issue so your host will need to help you resolve it.
 * Regards,
    Tom
 *  Thread Starter [Jalopy](https://wordpress.org/support/users/jalopy/)
 * (@jalopy)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/403-error-when-trying-to-save-changes/#post-7201388)
 * Tom
 * many thanks, the hosting company eventually put error logging on and identified
   what was causing it but just say it is fixed and haven’t told me exactly what
   the issue or fix is! Needless to say without your response I would have given
   up on them as they had tried many options without success.
 * Your plugin is now working really well and I will leave you very good feedback.
 * Jalo Py

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘403 error when trying to save changes’ is closed to new replies.

 * ![](https://ps.w.org/megamenu/assets/icon-128x128.png?rev=1489843)
 * [Max Mega Menu](https://wordpress.org/plugins/megamenu/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/megamenu/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/megamenu/)
 * [Active Topics](https://wordpress.org/support/plugin/megamenu/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/megamenu/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/megamenu/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jalopy](https://wordpress.org/support/users/jalopy/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/403-error-when-trying-to-save-changes/#post-7201388)
 * Status: resolved