Support » Plugin: WP-Live Chat by 3CX » 403 Error Originating From Chat Browswer

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  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @clonemykey, wplivechat-menu-settings isn’t an active page, unless you checked “Enable chat dashboard and notifications on all admin pages”. Is this the case?

    First thing to check are “forgotten” tabs with expired WordPress logins, still trying to send requests without being authorized because session expired.

    Our chat plugin communicate quite often with your wordpress server for various tasks, using XHR requests: if your session expires, all these requests will get a 403.

    What we could do in this case is to stop trying after getting 403 errors and try to trigger WordPress login prompt. If the issue you’re experiencing is related to this situation, we’ll look into this matter and improve this part.

    Let us know if have more details.

    clonemykey

    (@clonemykey)

    @wordpress3cx thanks for your response. We just enabled the notifications on all admin pages today but have been getting this error for a few days. What’s strange is the error is occurring at a very specific time. There are about 1400 errors every hour between 5am and 8am then it pretty much drops off.

    We do leave our browsers open sometimes so it could be a expired session. However, I’d like that not to trigger this error — especially at this rate. Anyway to adjust this?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @clonemykey, probably you have the errors when PHP sessions expire and some browsers are still open. We’ll fix this in next release. Check changelog to see if there’s a fix for this. Thanks for your feedback!

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