Title: 401 Error
Last modified: September 16, 2022

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# 401 Error

 *  Resolved [Carl M.](https://wordpress.org/support/users/ccmanz/)
 * (@ccmanz)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/401-error-13/)
 * Hi,
 * I’m getting failed orders to our site. The order notes displays this message?
 * _Error posting eWAY request: 401, Unauthorized Order status changed from Pending
   payment to Failed._
 * What does that mean?

Viewing 1 replies (of 1 total)

 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/401-error-13/#post-16015033)
 * G’day Carl,
 * A 401 error means no permission when connecting to the Eway gateway. Please check
   your API key and password.
 * cheers,
    Ross

Viewing 1 replies (of 1 total)

The topic ‘401 Error’ is closed to new replies.

 * ![](https://ps.w.org/eway-payment-gateway/assets/icon-256x256.png?rev=2590622)
 * [Eway Payment Gateway](https://wordpress.org/plugins/eway-payment-gateway/)
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 * 1 reply
 * 2 participants
 * Last reply from: [webaware](https://wordpress.org/support/users/webaware/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/401-error-13/#post-16015033)
 * Status: resolved