Thread Starter
vmajor
(@vmajor)
I saw the other support message:
- There are no logs that feature ‘facebook’ or ‘error’ in their name thus nothing is logged locally. It is a remote issue. Neved mind, I manually enabled logging and this is what it shows:
2024-09-23T06:44:30+00:00 Notice Request method: GET uri: https://graph.facebook.com/v20.0/19693xxxxxxxx763?fields=name user-agent: Facebook-for-WooCommerce/3.2.9 (WooCommerce/9.3.2; WordPress/6.6.2) body: duration: 0.06704s CONTEXT: {“_legacy”:true} 2024-09-23T06:44:30+00:00 Notice Response code: 200 message: OK body: {“name”:”Venn – WooCommerce”,”id”:”19693xxxxxxx6763″} CONTEXT: {“_legacy”:true} 2024-09-23T06:45:07+00:00 Notice Request method: GET uri: https://graph.facebook.com/v20.0/19693xxxxxx6763?fields=name user-agent: Facebook-for-WooCommerce/3.2.9 (WooCommerce/9.3.2; WordPress/6.6.2) body: duration: 0.08387s CONTEXT: {“_legacy”:true} 2024-09-23T06:45:07+00:00 Notice Response code: 200 message: OK body: {“name”:”Venn – WooCommerce”,”id”:”19693xxxxx846763″} CONTEXT: {“_legacy”:true} 2024-09-23T06:45:08+00:00 Notice Request method: GET uri: https://graph.facebook.com/v20.0/fbe_business?fbe_external_business_id=venn-cycling-5f3bxxxxxxxx0e7 user-agent: Facebook-for-WooCommerce/3.2.9 (WooCommerce/9.3.2; WordPress/6.6.2) body: duration: 0.07517s CONTEXT: {“_legacy”:true} 2024-09-23T06:45:08+00:00 Notice Response code: 200 message: OK body: {“business”:{“name”:”Venn Cycling”},”catalogs”:[{“feature_instance_id”:”2989xxxxxxx0808″,”enabled”:true}],”catalog_feed_scheduled”:{“enabled”:false},”ig_cta”:{“enabled”:false},”ig_shopping”:{“enabled”:false},”messenger_chat”:{“enabled”:false},”messenger_menu”:{“enabled”:false},”page_card”:{“enabled”:false},”page_cta”:{“enabled”:false},”page_post”:{“enabled”:false},”page_shop”:{“enabled”:false},”pixels”:[{“feature_instance_id”:”299xxxxxxx586987″,”enabled”:true}],”thread_intent”:{“enabled”:false}} CONTEXT: {“_legacy”:true}
It is all ‘200’ from my end.
- ‘System status’ shows all green.
-
This reply was modified 3 months, 4 weeks ago by
vmajor. Reason: Enabled logging
Thread Starter
vmajor
(@vmajor)
To add more information, your URL: 400 Bad Request (woocommerce.com)
fails to load most of its content due to bad request 400:
Failed to load resource: the server responded with a status of 400 ()
woocommerce_logo.png:
Failed to load resource: the server responded with a status of 400 ()
logo-automattic.png:1
Failed to load resource: the server responded with a status of 400 ()
/favicon.ico:1
Failed to load resource: the server responded with a status of 400 ()
styles.css:1
Failed to load resource: the server responded with a status of 400 ()
Hello vmajor,
Thank you for contacting Woo support.
I understand you’re encountering a common issue that has been reported by others, particularly when attempting to connect WooCommerce with Facebook. A key factor identified in similar cases is the use of Cloudflare, which can sometimes interfere with the connection process.
I suggest disabling Cloudflare temporarily and then attempting to connect again. This will help us rule out any potential interference. Additionally, if you’re using any caching or security plugins, you might want to temporarily disable those as well, just to ensure nothing is blocking the connection.
Let me know how it goes.
Best regards.
Thread Starter
vmajor
(@vmajor)
Thank you for your reply.
- I deactivated Cloudflare – both set “Development mode” and enabled “DNS Only”
- I Deactivated WP Supercache
- I logged in to both my site and facebook in a private browser session
No change. Still get 400 error. Please note that this is not normal behaviour with or without Cloudflare, caching or cookies. It looks like something is not quite right in your communication between Facebook and WordPress while using our credentials.
Hello vmajor,
Thank you for your reply.
I appreciate your effort for taking these steps.
Could you confirm if you have two-factor authentication enabled on your Facebook account?
It is a general requirement for the connection process.
Let me know once you’ve confirm, and we can troubleshoot further from there.
Best regards.
Thread Starter
vmajor
(@vmajor)
2FA with Meta is not uniformly implemented and yes there is always a secondary verification step, but I am assuming that you mean Meta Business Suite, then yes there is a traditional 2FA enabled for that account.
Hello vmajor,
Thank you for your reply.
I have noticed that this is a bug in the latest version of the Facebook for WooCommerce plugin.
Our developers are actively working on a solution and will release a fix soon.
For updates, please check this GitHub link.
I appreciate your paitence.
Best regards.
I have the same issue. I see the GitHub link and the address it “should be”.
What do I do now that we know what the issue is?
Hi @support8181,
Sorry to hear you’re facing a similar issue. As this is a known bug, our developers are already working to address this, therefore, I recommend waiting for an official release, which would mean an update to the current version of the Facebook for WooCommerce plugin.
Thank you for your patience and understanding.
Any idea on a timeline? I have been trying to use meta pixel for a long time now and have had this issue the entire time. Would it be better to switch out of woocommerce? Or is there a work around that my developer can do?
Thanks!
Hi @support8181,
At the moment, we’re unable to share any timelines, however, there’s a recent update of the plugin that was just released a couple of days ago. Do you mind updating to the recent button and checking if the issue persists?
Thank you for your patience and understanding.
I have the same issu, do you have updates ?
I haven’t heard anything from anyone. I have had this issue for a long time. If I would have known that Woocommerce was not compatible with one of the largest Social Media platforms, I would have NOT signed up for this!!! I’ll be jumping ship shortly!
Hello support8181,
Thank you for your reply.
I understand your frustration and the inconvenience this issue has caused.
Our development team is aware of the compatibility issue, and they are actively working on a solution. We appreciate your patience and understand how important this is for your business.
If there’s anything else I can assist you with in the meantime, please don’t hesitate to let me know.
Best regards.
