Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » [4.5.8] Only administrator can see lightbox content!

  • Resolved MarialKa

    (@marialka)


    Hi, since upgrade from 4.5.4 to 4.5.8

    If members post a comment with an attachment then only administrator can see it in lightbox
    Logged in users and guest get the following error…

    Sorry !! There’s no media found for the request !

    Any idea how to fix this issue? Many thanks in advance

    PS: Latest versions of WP, BP, Twenty Twelve theme

Viewing 13 replies - 1 through 13 (of 13 total)
  • MarialKa

    (@marialka)

    In fact all is right until 4.5.8 (downgraded to 4.5.7 without issue)

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @marialka

    I could not replicate the issue you mentioned with the latest rtmedia version(4.5.8)

    Can you please confirm if that works for you now?

    If you have any further query, please create a new support ticket here – https://rtmedia.io/support/

    Thanks,

    Krupa

    MarialKa

    (@marialka)

    Hi, thank to @krupajnanda to reply… still not working in our case, I ‘ll try on a WP fresh install without any plugin

    PS: Tried Legacy/Nouveau template pack

    WordPress 5.2.2 BuddyPress 4.4.0 Twenty Twelve 3.0 (Linux Apache 2.4.39 PHP 7.2.21 MySQL 5.7.27)

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @marialka

    Can you please share the steps or visual so that it would help us to dig into details.

    Thanks,

    Krupa

    Hi,
    Facing same issue..

    • This reply was modified 4 months, 4 weeks ago by fillnfull.
    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @fillnfull

    Can you please open a ticket here https://rtmedia.io/support/ ?

    Thanks,

    Krupa

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @marialka

    This scenario you explained will happen in a case when you don’t enable privacy. Please enable the privacy from rtMedia Settings > Privacy

    After you enable privacy, this issue will no longer exist!

    Please let me know if you need further assistance!

    Thanks,

    Krupa

    Hi @krupajnanda sorry too busy these days but thank you very much to share it then I’ll enable privacy settings, come back A.S.A.P.

    MarialKa

    (@marialka)

    Hi @krupajnanda sorry I’m very late

    In fact it seems fixed only if in profile but not in groups!

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @marialka 👋

    I hope you are doing good!

    We have not added any kind of fix for the privacy-related things! Can you please confirm if we are on the same page?

    I am requesting you to open a ticket on our support channel for further communication – https://rtmedia.io/support

    Have a nice day ahead!

    Regards,

    Krupa

    MarialKa

    (@marialka)

    Hi @krupajnanda,

    Followed your advise 😉 Enabled rtMedia’s Privacy settings (default: public)

    All is right if update is published in member’s profile wall but… not in groups (the following alert still displayed: “Sorry !! There’s no media found for the request !!” when users aren’t administrator)

    In database (table: rt_rtm_media), privacy = -1 (it should be 0 isn’t?) in this case!

    PS: Related to ‘public’ group 😉 of course

    Plugin Contributor Krupa

    (@krupajnanda)

    Hi @marialka

    For anything related to privacy for groups, please make sure that the privacy of the media will be followed as per the privacy of the group. So if the group is private then the privacy of the media remains private.

    I hope that will clear your doubts!

    Regards,

    Krupa

    Yes @krupajnanda but our groups ‘re public then media should be public

    NB: in member profile’s wall, all is right but still not in (public) group!

Viewing 13 replies - 1 through 13 (of 13 total)
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