Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » 4.7 update breaks slideshow on Pages

  • Resolved donnytree

    (@donnytree)


    Hello,

    I recently updated my Jetpack plugin to 4.7. When I did, my Slideshow galleries on Pages broke with the following error:
    Uncaught TypeError: Cannot read property ‘split’ of undefined

    The Slideshows still worked on Posts. I reverted back to 4.6 and everything is functioning normally again.

    Thank you,
    Donna

Viewing 12 replies - 1 through 12 (of 12 total)
  • I’m experiencing this problem as well, and ended up deactivating the carousel module as a temporary work around.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Do you both happen to use a plugin to concatenate / minify JavaScript files on your sites, or a plugin that caches the content of the JavaScript files? If so, could you try to flush those plugins’ cache and let me know if it helps?

    If you still experience issues, could you post a link to one of the pages where you experience issues here so I can have a look?

    If you want your site URL to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    Thanks!

    Hi Jeremy,

    Thanks! I am not using a minify plugin on this site. Here are two examples. On this Page the gallery breaks: https://www.arboretum.harvard.edu/research/
    On this Post, it remains in tact: https://www.arboretum.harvard.edu/trees-natures-architects/

    I reverted the plugin though. If you let me know when you are testing, I can update the plugin again so that you can see, but I don’t want to leave it like that for too long.

    Thank you!
    Donna

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you try to update back to Jetpack 4.7 for a bit, so I can test? Once I’m done testing, you should be able to deactivate the Carousel module under Jetpack > Settings > Appearance in your dashboard, and the problem would disappear.

    Thanks!

    OK I just updated it so you should be able to see. Thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thank you!

    Could you let me know what happens when you change the gallery’s “Link To” option here?
    http://i.wpne.ws/jT4p

    Does the problem disappear when picking a specific option?

    I tried both the attachment and media file links, but it is still broken.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks! You can switch Carousel off now; I’ll see if I can reproduce and fix the problem on my end. I’ll let you know as soon as I have some news for you.

    Thanks so much, appreciate it! Just let me know if you need anything else on my end.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you try to update to Jetpack 4.7.1? It should solve the issue!

    Hi Jeremy,

    Thanks so much, 4.7.1 fixes it for me!

    Thanks again,
    Donna

    I should have marked as resolved, thanks again!

Viewing 12 replies - 1 through 12 (of 12 total)
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