Support » Plugin: PayPlug for WooCommerce (Official) » 3D Secure update order to “processing” before end of payment process

  • Resolved nicolashachetag

    (@nicolashachetag)


    Hi,

    On my current version : 1.2.3

    A customer ordered and paid via Payplug.
    He correctly inputed his Credit card info. The order went from PENDING to PROCESSING. The user was asked for a 3D Secure code which he didn’t complete. The order went from PROCESSING to FAILED.

    The issue is that an invoice was created for a failed order thus creating a gap in the connected CRM invoice numbering (failed orders not being transfered).

    It would be better to pass the order as PROCESSING when the 3D secure process is finished.

    Please let me know if that’s corrected in version 1.2.10 as we already updated the plugin.

    Thanks,

Viewing 1 replies (of 1 total)
  • Plugin Author PayPlug

    (@payplug)

    Hello @nicolashachetag,

    This is our classic PayPlug workflow for Woocommerce. It is not a bug but could be an improvement 😊.
    If you want this feature to be available you can contact our support team for further details about your needs just here

    Best regards

    • This reply was modified 3 months, 1 week ago by PayPlug.
Viewing 1 replies (of 1 total)
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