Title: 3D Secure timing out
Last modified: August 22, 2016

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# 3D Secure timing out

 *  Resolved [4boards](https://wordpress.org/support/users/4boards/)
 * (@4boards)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/)
 * We regularly get a situation where the Sagepay message is contacting authorizing
   bank but the 3D secure panel does not render, Sagepay then times out due to 15
   minutes of inactivity.
 * Date Payment Type Value Status Status Detail AVS/CV2 Address Postcode CV2 3DSec
   Action(s)
    2014-08-18 21:14:46 DEFERRED 42.95 3DAUTH Contacting bank for authorization.(
   Code: 2007 ) ok N/A 2014-08-18 21:37:27 DEFERRED 42.95 3DAUTH Contacting bank
   for authorization. (Code: 2007 ) ok N/A
 * Transaction Summary
 * Transaction CANCELLED by Sage Pay after 15 minutes of inactivity. This is normally
   because the customer closed their browser.
 * Any help appreciated.
 * WooCommerce SagePay Direct Payment Gateway
    Deactivate | Edit Extends WooCommerce
   with SagePay Direct payment gateway.
 * Version 0.1.7.3 | By DeviceSoftware | Visit plugin site
 * [https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/#post-5206663)
 * The only time I’ve been made aware of an issue with 3DSecure is that customers
   tend to close the browser thinking that they have placed an order, but what actually
   happens is SagePay is taking a long time to display the password auth page. This
   was helped by adding a ‘please wait’ message after the user places the order.
 * Are you saying on your web-site it works some of the time?
 * Can you reproduce the issue in ‘test’?
 *  Thread Starter [4boards](https://wordpress.org/support/users/4boards/)
 * (@4boards)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/#post-5206827)
 * What we have found is that it tends to be a problem with cards issued by non-
   mainline banks, e.g. Tesco, which appear to use a third party company for 3D 
   secure.
 * Here is what SagePay replied when we queried why teh 3D Secure panel was not 
   rendered for a Tesco card customer;
 * _I can also see that the 3D Secure page is hosted by Arcot.com – [https://secure5.arcot.com](https://secure5.arcot.com)_
 * This is a Third Party who provide online 3D Secure hosting services for various
   Card Issuers, so the issue may be with this 3rd party.
 * Whenever we try a test using Natwest Visa or Mastercard, it works 100%.
 *  Plugin Author [swicks](https://wordpress.org/support/users/swicks/)
 * (@swicks)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/#post-5206845)
 * Hmm, this is an issue and a big concern.
 * Even more reason to consider a SagePay Server solution rather that SagePay Direct.
 *  Thread Starter [4boards](https://wordpress.org/support/users/4boards/)
 * (@4boards)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/#post-5206931)
 * Migrated to Customweb SagepayCW solution, worth paying for peace of mind!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘3D Secure timing out’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sagepay-direct-for-woocommerce-payment-
   gateway_8284e5.svg)
 * [WooCommerce SagePay Direct Payment Gateway](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sagepay-direct-for-woocommerce-payment-gateway/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [4boards](https://wordpress.org/support/users/4boards/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/3d-secure-timing-out/#post-5206931)
 * Status: resolved