Title: 3D Secure problem
Last modified: April 5, 2019

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# 3D Secure problem

 *  Resolved [arekc](https://wordpress.org/support/users/arekc/)
 * (@arekc)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-problem/)
 * Hi, within last month we receive a lot of errors as below:
    “Amount must match
   the 3D Secure authorization amount.” So the customer see different price on our
   website, and different, usually lower during 3DS verification. As a result amounts
   don’t match and transaction is beeing rejected. We have contacted with BrainTree
   support, and they responded us more about our transactions errors:
 * “Error 91584 -The merchant account specified when creating the transaction must
   match the merchant account specified when generating the client token. If you
   do not specify a merchant account ID, your default merchant account will be used.
   
   For this error in our logs, I can see a transaction originally coming from mdbootstrapUSD,
   but then being claimed as mdbootstrapEUR with 3D Secure.
 * Error 91585 – The amount used for 3D Secure verification must match the amount
   used to create the transaction.
    For this error in our logs, I can see a transaction
   at time stamp 04/02/2019 17:12:02 for $71, but then is submitted with 3D Secure
   for $63.
 * These 3DSecure errors are being triggered by errors in your checkout flow”
 * We don’t know why the amounts from checkout is different than 3DSecure.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F3d-secure-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-problem/#post-11415657)
 * Hi,
 * Which extension are you using for Braintree?
 * If it’s this one [https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/](https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/)?
   You may need to create an account. We will be able to help you further there.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/3d-secure-problem/#post-11534642)
 * Hi there [@arekc](https://wordpress.org/support/users/arekc/),
 * I see that you opened a ticket with us so we’re taking it from here.
 * I’m going to mark this as resolved – if you have any further questions, you can
   start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘3D Secure problem’ is closed to new replies.

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## Tags

 * [3d](https://wordpress.org/support/topic-tag/3d/)
 * [3DS](https://wordpress.org/support/topic-tag/3ds/)
 * [3dsecure](https://wordpress.org/support/topic-tag/3dsecure/)
 * [braintree](https://wordpress.org/support/topic-tag/braintree/)

 * 2 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/3d-secure-problem/#post-11534642)
 * Status: resolved