Title: 3D Secure Fails
Last modified: April 20, 2022

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# 3D Secure Fails

 *  Resolved [um12](https://wordpress.org/support/users/um12/)
 * (@um12)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/)
 * Hey Guys,
 * I’m using the Plugin on one of my Sites. All the Payments work fine but the 3D
   Secure of the CC. The Pop-Up doesn’t appear though the payment indent is created
   on the Stripe Account. Instead I get a Redirect to the Home Page with a #response
   = in the URL. I’m looking forward to hear from you.
 * Wordpress 5.9.3
    PHP 7.4.29 Plugin Version: 3.3.19
 * Greetings,
    M.U.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15576200)
 * Hi [@um12](https://wordpress.org/support/users/um12/),
 * > Instead I get a Redirect to the Home Page with a #response= in the URL.
 * The `#response` hash is used by the Stripe plugin to determine that 3DS is required.
   It sounds like you have a plugin that’s intercepting that `hashchange` event 
   and performing the redirect before the Stripe plugin can process it.
 * Did this behavior start recently? If so I’d take a look at the plugins you have
   updated recently. That suggestion is only relevant if you were previously using
   the plugin and 3DS was working as expected.
 * Kind Regards,
 *  Thread Starter [um12](https://wordpress.org/support/users/um12/)
 * (@um12)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15577159)
 * Hey [@mrclayton](https://wordpress.org/support/users/mrclayton/),
 * thanks for the fast answer. So we know everything is working except for the hash
   to be caught, is that right? 3D secure didn’t work at any time. The following
   Plugins are installed:
 * Advanced Custom Fields PRO
    All-in-One WP Migration Borlabs Cookie CoCart Lite
   Gravity Forms Payment Plugins for Stripe WooCommerce Premmerce Permalink Manager
   for WooCommerce Public Woo Api Trustbadge Reviews for WooCommerce WebP Converter
   for Media WooCommerce WP Mail SMTP Yoast SEO
 * any known issues with those?
    I’m also curious about why there is the redirect
   to the homepage (with the hash) and not a refresh of the checkout page (and the
   hash). Looking forward to your answer.
 * Greetings
    -  This reply was modified 4 years, 1 month ago by [um12](https://wordpress.org/support/users/um12/).
    -  This reply was modified 4 years, 1 month ago by [um12](https://wordpress.org/support/users/um12/).
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15577332)
 * Hi [@um12](https://wordpress.org/support/users/um12/)
 * Yes, the hash event is not being caught I suspect.
 * Yes the redirect to the homepage is odd. Do you have a staging site where this
   can be replicated?
 * I can’t say which of those plugins you listed might be the culprit. The staging
   site would be best to determine that.
 * Kind regards
 *  Thread Starter [um12](https://wordpress.org/support/users/um12/)
 * (@um12)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15579446)
 * I contacted you on Slack
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15579455)
 * [@um12](https://wordpress.org/support/users/um12/) if you could please contact
   us using the support page in the Stripe Plugin settings. That will ensure we 
   receive your request.
 *  Thread Starter [um12](https://wordpress.org/support/users/um12/)
 * (@um12)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15579473)
 * Done that too, looking forward to your answer.
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [4 years ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15590368)
 * Setting to resolved. The merchant’s theme is causing a conflict.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘3D Secure Fails’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/3d-secure-fails/#post-15590368)
 * Status: resolved