Title: 3D Authentication
Last modified: March 27, 2022

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# 3D Authentication

 *  Resolved [drmuazzamcy](https://wordpress.org/support/users/drmuazzamcy/)
 * (@drmuazzamcy)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/)
 * Hi pls how can i enable 3d authentication? cards with OTP are declined

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * (@nawaz0705)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/#post-15501248)
 * Hi [@drmuazzamcy](https://wordpress.org/support/users/drmuazzamcy/)
 * Thank you for reaching out!
 * WooCommerce Payments doesn’t have the option to enable any form of authentication,
   SCA, OTP, etc. SCA is already in place, but it is something that will only be
   triggered if the card issuer requires it.
 * > cards with OTP are declined
 * Can you share a bit more details? Do you see any error? If yes, can you share
   a screenshot of that?
 * Also, in order for us to get a better understanding of your site setup, could
   you please share a copy of your website’s System Status Report?
 * You can get it by navigating to the `WooCommerce / Status` section of your site.
   Once there, click on the `Get system report` button and then copy it by clicking
   on the `Copy for support` button. Then paste it here in a comment.
 * Looking forward to your response.
 *  Thread Starter [drmuazzamcy](https://wordpress.org/support/users/drmuazzamcy/)
 * (@drmuazzamcy)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/#post-15512022)
 * There is no any error it only show to customer your card has been decline
 *  Thread Starter [drmuazzamcy](https://wordpress.org/support/users/drmuazzamcy/)
 * (@drmuazzamcy)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/#post-15512029)
 * Payment is authorised buy card declines. I frequently got this problem.
 *  [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * (@nawaz0705)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/#post-15512410)
 * Hi [@drmuazzamcy](https://wordpress.org/support/users/drmuazzamcy/)
 * Thank you for sharing your website’s System Status Report.
 * I have checked the report but didn’t find anything unusual.
 * I would suggest asking your customer to contact their card issuing bank as to
   why the card is being declined. You can also suggest them trying a card issued
   by a different provider.
 * Let us know if this helps!
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘3D Authentication’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Rafy](https://wordpress.org/support/users/nawaz0705/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/3d-authentication/#post-15512410)
 * Status: resolved