Title: 3cx plugin glitch
Last modified: May 21, 2021

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# 3cx plugin glitch

 *  Resolved [k.](https://wordpress.org/support/users/kozzy/)
 * (@kozzy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/3cx-plugin-glitch/)
 * Hi all,
 * I have a line of code displayed throughout the entire of our company website 
   to do with the old version of the 3cx live chat plugin.
 * I have uninstalled it, and I still have it. It’s something to do with the Elementor
   Plugin shortcode. See here: [https://www.3cx.com/community/threads/3cx-wordpress-plugin-glitch.81638/](https://www.3cx.com/community/threads/3cx-wordpress-plugin-glitch.81638/)
 * Code displayed: <div class=”elementor-shortcode”>[3cx-clicktotalk id=”4478″ title
   =”Live Chat & Talk item 1″]</div>
 * [3cx-clicktotalk id=”4478″ title=”Live Chat & Talk item 1″] but this doesn’t 
   exist in the wordpress plugins?
 * Any suggestions?
    -  This topic was modified 4 years, 11 months ago by [k.](https://wordpress.org/support/users/kozzy/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2F3cx-plugin-glitch%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/3cx-plugin-glitch/#post-14467153)
 * Hi [@kozzy](https://wordpress.org/support/users/kozzy/) ,
    as you already have
   been informed by our support team in your 3CX forum post , this is an issue because
   of the upgrade from an old of our plugins to a new one which doesn’t support 
   WordPress shortcodes. As in any other case shortcodes must be removed by the 
   admin manual after the plugin uninstallation.
 * This issue is probably connected with one of the following reasons or something
   else that it’s not related with 3CX Live chat
    1. There is a cache system enabled which have cached pages before the uninstall
       of the elementor builder plugin
    2.  Elementor or some of its functionality is still enabled and renders the widget
 *  -  This reply was modified 4 years, 11 months ago by [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/).
 *  Thread Starter [k.](https://wordpress.org/support/users/kozzy/)
 * (@kozzy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/3cx-plugin-glitch/#post-14467228)
 * Okay, what do you recommend us doing to fix this issue?
 * The website was built with the plugin Elementor, so we can’t disable that but
   also theres no access to the html, apart from the basic block stuff.
 * How do I go about with the cache system? I’ve uninstalled the old 3cx plugin,
   but the error code is still there.
 * Thanks [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/3cx-plugin-glitch/#post-14467251)
 * Hi [@kozzy](https://wordpress.org/support/users/kozzy/) ,
    provided that you 
   have enabled the Elementor plugin, please refer to Elementor plugin’s support
   in order to help you with the disabling procedure of the widgets. I’m not sure
   but by the html code in your websites it seems like there exists a widget by 
   Elementor which contains that code.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘3cx plugin glitch’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/3cx-plugin-glitch/#post-14467251)
 * Status: resolved