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3.8 won't install (25 posts)

  1. thealexangroup
    Member
    Posted 1 year ago #

    latest upgrade shows up in my wp blog. when i try to upgrade, i get this error message:

    Downloading update from https://wordpress.org/wordpress-3.8-no-content.zip…

    Unpacking the update…

    Verifying the unpacked files…

    Preparing to install the latest version…

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/js/revisions.min.js, wp-admin/js/revisions.js, wp-admin/includes/class-wp-upgrader-skins.php, wp-includes/js/heartbeat.min.js, wp-includes/js/wp-auth-check.min.js, wp-includes/js/zxcvbn.min.js, wp-includes/js/wp-auth-check.js, wp-includes/js/mediaelement/wp-mediaelement.js, wp-includes/js/heartbeat.js, wp-includes/js/zxcvbn-async.js, wp-includes/js/wp-util.js, wp-includes/css/wp-auth-check.min.css, wp-includes/css/wp-auth-check.css, wp-includes/date.php, wp-includes/post-formats.php

    Installation Failed

    --------------------

    now, i checked the permissions and all seem correct. folders 755 php files 644

    thoughts anybody?

  2. thealexangroup
    Member
    Posted 1 year ago #

    FOLLOW UP:

    i should have also said that i tried to ftp the new 3.8, what happened was certain files in folders (e.g. wp_admin and wp-includes/images) would fail to load. so what i did was to go back to 3.7.1 and the near-same folders/files failed to load as well.

    now what should i do? my blog still works, i can still log into my admin, view my blog. i haven't found anything yet to visually 'fail' or not work.
    it's just that i can't upgrade or get a 'full' ftp upload.

  3. jbrunson
    Member
    Posted 1 year ago #

    I can't get the latest version to download. I extracted all the files but I don't see there it says to download. What am I doing wrong?

  4. thealexangroup
    Member
    Posted 1 year ago #

    you need an ftp program like cuteftp. it is easier to just go log into your wp admin, go to "Dashboard" and click on "Updates"

  5. jbrunson
    Member
    Posted 1 year ago #

    There isn't anything on my dashboard that says Updates. It actually says WordPress 3.7.1 is available! Please notify the site administrator. But I am the site administrator

  6. esmi
    Forum Moderator
    Posted 1 year ago #

  7. jbrunson
    Member
    Posted 1 year ago #

    I'm a reasonable intelligent person but these directions are foreign to me.

  8. jbrunson
    Member
    Posted 1 year ago #

    IS there anyone I can actually speak with who can walk to through this?

  9. it's just that i can't upgrade or get a 'full' ftp upload.

    What this means is that some of your files have incorrect file permissions or file ownership. You listed the set of files with the problem in the first post.

    You can see the file owner of those files via your FTP program, most likely. They will probably be different than the owner of the other files.

    If you have the ability to do so, you can try changing the owner of those files to be correct. But, you may have to contact your host and have them ensure that the ownership of all files in your account are set correctly, since you may not have access to change ownership yourself.

    Regardless, the updater failing here is a good thing. It's protecting your site from being broken by an incomplete upgrade.

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    WordPress is free software and this free, volunteer-staffed forum is the only support resource available via wordpress.org.

    Which part are you having a problem with?

  11. It actually says WordPress 3.7.1 is available! Please notify the site administrator. But I am the site administrator

    Who runs your site? Who set it up for you? That's who you need to talk to. Because either you're not an "Administrator" on the site, or it's a multisite and you're not a "Super-Administrator" on the site.

  12. jbrunson
    Member
    Posted 1 year ago #

    How do I deactivate plugins and then delete the old wp-includes and wp-admin directories on your web host (through your FTP or shell access).

  13. esmi
    Forum Moderator
    Posted 1 year ago #

    Do you know how to use FTP? Or whatever file management application your host provides?

  14. jbrunson: Please, if you're having problems, start your own topic instead of piggybacking on the thread started by thealexangroup. It's hard enough solving one problem, trying to solve two different people's problems in the same thread is confusing.

  15. thealexangroup
    Member
    Posted 1 year ago #

    Samuel Wood (Otto)
    Tech Ninja

    at ftp, does it go by any other name than 'file owner' or similar? i don't have anything near that wording. ftp shows 'address','remote','item name', etc.

    here's the thing. my other wp blogs are near-similar in content/set up. they updated with no problem. (updated from wp blog admin)

    most likely will have to let host support take a look.

    thanx for your assistance regardless.

  16. All FTP programs can show owner in some manner, but how to see it depends on the program. You mentioned CuteFTP above. I know it displays a file list in columns. Try clicking on those columns and seeing if there is an "owner" column that isn't displayed by default.

  17. thealexangroup
    Member
    Posted 1 year ago #

    i tried that but might take another look again to make sure. anyway, i have a couple other ftp programs lying around somewhere, i'll see if i can 'view' from some of those. cheerz

  18. 1nd1g0
    Member
    Posted 1 year ago #

    I got a similar installation failure as the OP, only less problems:
    <<
    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/includes/class-wp-upgrader-skins.php, wp-includes/js/zxcvbn.min.js, wp-includes/js/zxcvbn-async.js, wp-includes/date.php

    Installation Failed
    >>
    The 4 above-mentioned files all have Permissions 644, just like the rest, so I am thinking I should back them up and delete them and try reinstalling 3.8!

    I'll let you know how things proceed

  19. CK33020
    Member
    Posted 1 year ago #

    On one of four sites I Updated today, the installer could not/did not remove the .maintenance file from the system upoon completion. This condition results in a maintenance mode message page being loaded for both front end and admin areas. That particular site has all the exact same perms as two others that were installed successfully on the same server. I double checked that first thing when the file was not removed. Once .maintenance was removed manually from the affected sites root file directory, the site loaded and the install had indeed completed. I had other installation issues but they got resolved in another forum thread just a few moments ago and were on my side.

    Not the exact same issue as yours, but something whacky about the way the installer dealt with file perms in this case. On a site identical to two others installations on the same server which did NOT have that issue arise.

    This has definately been the quirkiest WP upgrade I've ever experienced out of lots of them over the years.

    -CK

  20. 1nd1g0
    Member
    Posted 1 year ago #

      =======================SOLUTION <<<=======================

    Well deleting 'wp-includes/date.php' didn't work because the updater needs it!
    Same with 'wp-admin/includes/class-wp-upgrader-skins.php'

    However the other 2 files didn't mind being deleted!

    Solution was just to set the Permissions to '777' on both 'essential files!

    Installation went without a hitch!

    To make it easier for you don't go to the bother of backing up and deleting any files, just set Permissions on all of them (the ones mentioned in your failure report) to '777'.
    No need to reset them to '644' after successful installation, the Installer does it for you.

    I set Permissions through the CPanel 'File Manager' (last column on the right hand side) but you can use any FTP Program such as 'FileZilla' if you are so inclined!
    Cheers!

  21. wpmc
    Member
    Posted 1 year ago #

    I get similar installation failure:

    Could not copy file.: wordpress/wp-includes/SimplePie/XML/Declaration/Parser.php
    Installation Failed

  22. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @wpmc - please start your own thread if you need help.
    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

  23. ava62IL
    Member
    Posted 1 year ago #

    While updating to 3.8, it just spins - screen indicates: "unpacking the update" but it never goes any further. Stays on this screen indefinitely. Help? Ideas? I'm

  24. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @cindy hamel - please start your own thread if the solutions in this thread do not work for you.

  25. lmurphy15
    Member
    Posted 1 year ago #

    When I try the automatic update I get this:

    Warning: md5_file(/home/ywcamain/public_html/wp-cron.php) [function.md5-file]: failed to open stream: Permission denied in /home/ywcamain/public_html/wp-admin/includes/update-core.php on line 756

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-cron.php

    Installation Failed

    I haven't a clue as to what to do. Any help would be appreciated!

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