Support » Fixing WordPress » 3.8 update now all dashboard pages blank

  • I’ve just performed the 3.8 update manually. Followed the instructions (I think) as it said, didn’t need to do 1.5 as there never was a auto update.

    Went to the admin page and the prompt to update happened, that was fine and dandy. Then tried to click on the plugins link to activate akismet and the screen is white, any page now is blank bar going back on the browser to the about page.

    My blog is still up online to view so its only the internal side by the looks of things.


Viewing 15 replies - 1 through 15 (of 16 total)
  • Bit more info:
    Just found that some menu’s can be accessed?! For example from the posts pop out menu I can get to categories and tags but not all posts or add new.

    This is the same for a lot of the menus.

    Same problem here this morning …

    It seems I cannot log out either …

    Site is up and running, I just can’t do anything with it.

    Running suffusion theme.

    When I try to access from another of my computers I get a 500 error claiming maintenance mode or site programming error.

    Do I need to go back to 3.7?

    We had the same issue going to 3.7 so had to go back to 3.5.1 so I’d think it must be something we are doing as opposed to the update.

    I have a similar problem after doing the upgrade to 3.8 in that all my dashboard icons are gone. Fortunately, the dashboard menus still work, but it’s just all the little icons that are not there. Anyone else having this problem?

    UPDATE: I accessed the site from a different computer and location and it all works. I guess it must be something about my computer. Just look away, look away …

    I’ve just tried to login on the same PC but using IE instead of Chrome, that shows a 500 internal server error.

    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    Renamed themes to themes-old and yes I could then access more menus but in post it show 120 oddd in all, 17 in draft and so on, but the actual list of post was blank.

    Reset the plugins folder by renaming it, again gave more access but no posts.

    Reran the wp-admin/upgrade.php and no real change.

    Might have to go back to the backup of 3.5.1 which works.

    That would be very unwise as it would mean that your site would be running a very real risk of being hacked. You should always use the current version of WordPress.

    Oh I agree I’d much rather it were the update but since the same thing happened the last time I tried to update and I do need to see the previous posts, finish and publish the drafts I’m kinda stuck!

    As it is I can navigate a bit with no plugins, and the only one I’ve got is Akismet, but activating it causes no navigating to menus at all.

    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    Done both, at the same time and it still happens.

    Can look at some menus but mostly white screen, and none of the posts show up.

    In case it helps since we haven’t got any updates since 3.5.1 working the hosting company have sent us the spec of the server:
    OS: Redhat Enterprise Linux 5
    Webserver: Zeus 4.3 r4
    Features: PHP 5.2.9, Perl 5.8.8, Webalizer, CGI
    10MB mySQL v5.0.77 database

    I had a similar problem. When I did the upgrade everything looked great, but then, logging in, I got all white pages on any WP admin pages, although I did have the navigation tabs and the top menu. Also, I had all of my plugin settings pages, and I had my theme options pages. Only the WP stuff was failing. I looked at the source for the dashboard page and could see it was getting truncated directly after <div class=”contextual-help-sidebar”>.

    Here’s what I did:

    I manually updated mt theme to the latest version, and restored theme settings from a backup.

    Then I manually reinstalled WP 3.8, making sure to first manually deactivate plugins (via phpMyadmin), to delete the old wp-admin and wp-includes folders, to replace the index.php file in wp-content, and to replace all loose files in the root.

    I went to log in again and was prompted to update my database, so I did that, and then it all worked. Yay!

    Hopefully you’ve fixed this by now, but for anyone else having this problem, i have found the solution.

    In wp-admin\includes\screen.php on line 706:

    <?php echo self::$this->_help_sidebar; ?>

    needs to have self:: removed, so it becomes:

    <?php echo $this->_help_sidebar; ?>

    That will fix your problem.

    Upvote the original solver on stackoverflow if you like.

    Have the same trouble: after automatic update can not login, can not change password – all the wp-site are blan. Restored the whole site together with the guy from just host where the site is hosted, at his end everything worked fine. The site is online, seems no hacks, no problems – but I at the backend canĀ“t do anything with it… What shall I do?

Viewing 15 replies - 1 through 15 (of 16 total)
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